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Why can't I even get a human response from your help system?
jackkosoff@yahoo.com says : Date : December 18, 2007, 10:54 am
This is the second time Ive submitted this, its hard to understand whats going on with your site! My MP3 player (which I really like!) stopped working, after only using it 3 or 4 times. When I "boot" it, I get the "LOADING" message forever. I have tried when it is connected via USB to my computer or when its not. I am really frustrated! Please tell me what I can do to reset it so it will work again. This is the second time I have submitted this ticket and come to the ticket viewing screen. I have no idea if the ticket will actually be submitted this time! Please send me a response at jackkosoff@yahoo.com as soon as you can to at least confirm receipt of this message. I am beginning to think this purchase was a mistake....
jackkosoff@yahoo.com says : Date : January 2, 2008, 11:28 am
I have been waiting over two weeks for a response. Of course, I have been without my MP3 player over the holidays, a time I would have used it a lot. Is there any chance anyone is going to respond to my email? I feel I have been cheated here. I bought your device in good faith. I really like it (when it works!), but I KNOW it should work for longer than two weeks. I sent my note in good faith, hoping there may be a simple solution for my problem. I cant even get a response from you. What do I have to do?
jackkosoff@yahoo.com says : Date : May 21, 2008, 10:17am
Nearly six months have gone by, and I haven't even received a response to my trouble tickets! Obviously, Xtatix is NOT a reputable, reliable organization. I strongly urge everyone to avoid buying any of their products.
This is the second time Ive submitted this, its hard to understand whats going on with your site! My MP3 player (which I really like!) stopped working, after only using it 3 or 4 times. When I "boot" it, I get the "LOADING" message forever. I have tried when it is connected via USB to my computer or when its not. I am really frustrated! Please tell me what I can do to reset it so it will work again. This is the second time I have submitted this ticket and come to the ticket viewing screen. I have no idea if the ticket will actually be submitted this time! Please send me a response at jackkosoff@yahoo.com as soon as you can to at least confirm receipt of this message. I am beginning to think this purchase was a mistake....
jackkosoff@yahoo.com says : Date : January 2, 2008, 11:28 am
I have been waiting over two weeks for a response. Of course, I have been without my MP3 player over the holidays, a time I would have used it a lot. Is there any chance anyone is going to respond to my email? I feel I have been cheated here. I bought your device in good faith. I really like it (when it works!), but I KNOW it should work for longer than two weeks. I sent my note in good faith, hoping there may be a simple solution for my problem. I cant even get a response from you. What do I have to do?
jackkosoff@yahoo.com says : Date : May 21, 2008, 10:17am
Nearly six months have gone by, and I haven't even received a response to my trouble tickets! Obviously, Xtatix is NOT a reputable, reliable organization. I strongly urge everyone to avoid buying any of their products.
I’m Angry and Frustrated!
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Get Satisfaction loves Zappos because they care about customer service.
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Inappropriate?Just an update - it is over 8 months later, and I STILL have never heard even one word from the company! I would encourage everyone to avoid purchasing anything from them.
I’m FRUSTRATED and DISGUSTED
