Blocked out of important e-mail account

I work with a non-profit who has had a Yahoo Mail account for over 10 years. Recently (perhaps in conjunction with the changes to classic?), they have been locked out of this account.

My understanding is they have been unsuccessful in their dealings with Yahoo tech support because they don't remember one of the 4 question/response queries. I am hoping a Yahoo employee is listening who might be able to rectify the situation.

This particular e-mail account represents about 20hours/week of our non-profit's dealings over the past 10 years. Without it, at least 1/3 of our community is cut off from opportunities to seek help.

I can be reached at exador23 at (your site, of course)

 

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  snafio pio replied on July 08, 2008 16:45

  it is the secont time in 5 days i get this notification "yahoo account has been suspended 48 hours". I need the account daily and this is really a problem. I need to be solved asap!

   

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  exador23 replied on July 08, 2008 20:00

  too bad 12 employees are "not listening and not participating" This is a still a problem for our non-profit. nearly 10 years of important transactions and contacts lost. We're looking into other service providers.
  
  Now, if only I had a contact in the Chinese government. maybe we could get access to our data through them ;-)
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  exador23 replied on July 08, 2008 20:05

  too bad 12 employees are "not listening and not participating" This is a still a problem for our non-profit. nearly 10 years of important transactions and contacts lost. We're looking into other service providers.
  
  Now, if only I had a contact in the Chinese government. maybe we could get access to our data through them ;-)

   

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  Hamilton Felix replied on August 07, 2008 18:19

  http://tinyurl.com/5lcnzn
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