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Black Screen after entering PIN in Webshare
My Client can't see my screen to share; it's just a blank black space. I am on a mac and the client is on a PC. He has tried IE as well as Firefox on PC, but same results. Once you put in the PIN and then accept share, just a blank black screen comes up.
We can chat though.
We can chat though.
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The best answer from the company
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Hi,
All has been fixed now and the link to the testing client has been removed as we have now updated everyone with the new client.
Any problems let me know either here or at support@yuuguu.com
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Inappropriate?Hi,
Can you tell me if the percentage progress goes to 100% or stays at 0% please?
Thanks -
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Inappropriate?Hello,
We faced the same problem yesterday and this bug will be fixed very soon. To start the screen share (to see it) the screen sharer has to press the full colour buttom and then the screen sharing starts again and work.
I’m confident
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Inappropriate?Hi Kirpal, Deltoro,
There is now a new version live that will give a little more information about the connection. For example it should say “Connecting..” -> “Connected.” -> “0%” -> “100%” in the top right corner.
Would you all like to just try again and please report back here where the black screen gets up to?
Thanks you1 Comment Add a comment
This answers the question
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Seems to be working now, black screen issue resolved. However, other user is stuck at first screen... updating is either slow or not existant -
Inappropriate?I'm running into the same problem with build 1441. It is not every time, but it happens the vast majority of the time. I'm on a Mac, trying to share my screen with someone on a PC through Web Share. He sees the connection percentage go all the way to 100% and then he just sees a black screen. My status message says that my viewer are up to date. We've tried using the Full Colour mode but that did not help. -
Inappropriate?I have the same thing. I am trying to view someone else's share and under IE all I get is a black screen. Under firefox, I get the progress that goes to 100, and the screen starts out white and looks good, then, turns black. The person sharing tried fiddling with color and several settings all to no avail. I also made sure I was running the latest version of flash. -
Inappropriate?For those of you in this community that have this problem and are not a Yuuguu employee, please try this version of the desktop client.
http://www.yuuguu.com/downloads/wider...
It should be noted that the web share url is different. Also this client can be installed over the existing Yuuguu client and automatic updates will still work for future releases.
Please post comments back on here or direct to support@yuuguu.com
I’m thankful
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Inappropriate?The update did seem to end the black screen issue, but replaced it with a worse one: Now when I attempt to share using Yuuguu, Firefox crashes as soon as the host selects the "Share" option.
I have had the same problem on two different computers, both running Firefox 2 on Windows XP.3 Comments Add a comment
This answers the question
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Steve, thanks for the update. If you could spare the time to give us a little more info, that'd help us even more. Most importantly, I'm wondering what version of flash you are using. This page will tell you:
http://www.macromedia.com/software/fl...
Other questions:
- Is there an error message? If so what does it say? Does the share carry on going behind the error message?
- Are you running any firefox extensions, or is there anything you have running like ZoneAlarm, McAfee, etc, that we might need to have running to replicate the problem?
Thanks,
Chris -
We've found another machine that has this same problem. We've totally failed to reproduce it on any other computer even when setting it up with the exact same set of software. We've narrowed it down to a bug in Flash that we can't work around. The only thing that cures it seems to be to upgrade to Flash 10 (or use IE)
http://labs.adobe.com/downloads/flash... -
This issue has now been fixed so the webshare should no longer crash on firefox.
Regards, Phill. -
Inappropriate?Hi,
All has been fixed now and the link to the testing client has been removed as we have now updated everyone with the new client.
Any problems let me know either here or at support@yuuguu.com
I’m happy
The company says
this answers the question
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