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Just saw this and thought it should be shared here:
I’m impressed.
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Inappropriate?Truly inspiring! That post has 121 replies and probably tens of thousands of visitors. It cost Zappos no more than $100 to send the flowers and have UPS make the housecall. Pretty amazing return on investment from a marketing standpoint!
I’m always amazed by Zappos
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Inappropriate?I heart Zappos too. Even more now. Thanks for sharing that post, Drew.
I’m teary-eyed.
