When do you guys integrate your help desk with Get Satisfaction?

Does ZenDesk have any desire to do this? Or is it even possible?

I'd much rather use GetSatisfaction for my company forums than the built in forums feature.

I think GetSatisfaction and ZenDesk are both best in class products. Both just go to show you that it's very difficult to be a jack-of-all trades.

Before each of these products everyone had assumptions "forums" and "helpdesks" and there was no innovation in the UI. ZenDesk and GetSatisfaction both showed us that there was much innovation still to be done. Kind of like how Gmail showed everyone that webmail could be much better too.

However, the unfortunate thing is, the forums feature in ZenDesk also shows how difficult it is to be focused on multiple things. ZenDesk is clearly Help Desk 2.0, but ZenDesk forums are still forums 1.0.

Why not keep focusing on Help Desk and let Get Satisfaction focus on forums? If this was possible it'd be awesome. The only thing I'd really like...

Automatically turn a ZenDesk ticket into a Get Satisfaction thread. :)