Zipcar customer service getting really bad

rented a different trucks for 2 days in a row over 4th July we. the first one had a missing plate, the person before got a ticket because of that. Call, no truck are available> cancel reservation. Figure out what to do. Get a car somewhere else, call zipcar and they would not cancel my next-day rental because of 24hours cancel policy.

I just got charged more than was indicated for my rental.
The overnight "deal" was charged as an hourly rate.
The first guy I spoke with got aggressive and I asked him not to talk to me rudely. He said he would give me driving credit, but he didn't.
He must have put a note in my file because everyone I talk to now argues the second they read my file notes. No matter how pleasant I try to be they are rude right away.
I'm done with zipcar.

Yes, Zipcar is getting truly ridiculous, and they clearly don't care much about their customers.

yeah. Had the same problem with overnight rate.

If you extend the the reservation time in the morning, the overnight rate gets converted to hourly rate.

Zip car should advertise this condition on their website as well. I am sure, lot of customer falls in this trap.

The zipcar service has got really pathetic. I went to drop my car and all the zipcar spots were occupied . I called up Zipcar and they were really rude and stupid. In spite of telling them there is no public parking within 2 miles of the area , they kept telling me the same thing - Please find a legal parking spot and park there'. They also told me that I would be responsible if the car was towed or if the car received a parking ticket. I stood there for 25 minutes in cold offering them good suggestions but they kept chanting the same thing' Please find a legal parking spot and park there'. At the end I got pissed off and told them to deal with it as it was their problem and left.