0800 Buster help me please!!!!

  • Question
  • Updated 3 years ago
  • Answered
I'm trying to call 0800 975 9557, but the automated service keeps repeating "please enter the number followed by the hash key" even though i am doing that -any ideas Thanks!
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Jodie

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  • confused!

Posted 6 years ago

  • 4
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Dave Cardwell, Company Admin

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Official Response
Hello everyone,

Sorry for the delay in replying to the recent comments, and in getting back to you on the initial problem.

Our investigation concluded that the issue was caused by a change in the way one of our suppliers handles DTMF (touch-dial tones). This introduced a very subtle bug that took some time to uncover.

Once we notified our supplier there was another delay while they made some changes on their end, and we made the corresponding fixes in our systems.

I have been away recently but am pleased to announce that as of a few days ago the problem was resolved. I can only apologise for any inconvenience caused, and for the delay of several weeks in fixing the problem, but this was a very tricky and low-level issue to diagnose and work around.

Please let me know if you see any further issues, or have any queries about the service.
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Dave Cardwell, Company Admin

  • 154 Posts
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Official Response
Hello, Anthony. Thanks for letting me know. We had to move 0800Buster on to a dedicated server of its own in the end, but there shouldn’t be any future problems with calls or DTMF now.