I’m frustrated

Conference call number not working

When I call a conference call number, the main connection is fine, but when I enter the conference PIN, the call appears to go dead. Is the service supposed to support conference lines (like BT MeetMe)?
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  • Hello, Doony.

    This appears to be a bug in the underlying switching software we use. Our engineers are currently investigating and I’ll update you when I know more.

    An immediate solution would be to sign up for a Localphone account. It’s free to join and calls to 0800 numbers are free. Just add the conference room number as a Direct Dial contact and dial the local landline number we give you in exchange. Calling via Localphone Direct Dial should bypass the fault that is effecting 0800Buster.
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  • I’m frustrated
    0800 buster is not working for any 0800 number, its not worked for over a month. The suggestion by Dave Cardwell: "An immediate solution would be to sign up for a Localphone" involves cost, I beleive. Maybe not. I will try it it. I hope 0800buster is up and ruinning soon. When it worked it was fab - I could call Directory Enquiries free on 0800 118 3733 and using the sequence advised on O800 buster was a one touch dial. Ah well, maybe it was too good to be true. Tony
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  • Hello again,

    Our investigation concluded that the problem was caused by a change from one of our suppliers in the way they handled DTMF (touch-dial tones). We have made some pretty low-level changes to our system to work around this issue, and as of a few days ago the service appears to be working as normal again.

    Anthony - there is no cost involved with Localphone if you are dialling freephone numbers.
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  • I’m being given the Gordon Brown treatment
    Dear Dave, I have tried 0800Buster again today. It is NOTstill working. It keeps repeating the request "Please enetre the number... "Whilst I appreciate what you say in that you get paid a negligible sum for handling the calls- it is none-the-less a service you have seen fit to offer. gaining valuable publicity for Martins Money Saving web site. If its not worth doing, why are you doing it?

    Dave, you say there is no cost involved with Localfone - the company you work for or own and presumably earns sufficient to make it worth your while.

    Which part of the £5 registration fee that I have to pay your company, Localphone is free? Do you reimburse this £5 or do you keep it? As you will be aware £5 is the amount of the up-front payment to your company that one has to pay to call 0800 for "free". I have to say I am led to the unworthy suspicion that 0800Buster is merely being used to generate traffic to your company Localphone. Why else would you want to offer a free service - 0800Buster which will compete directly with your own company, Localfone for the same business and which generates a minimum of £5 per registered customer? I have written to Martins Money Saving web site to ask for their opinion on this. Perhaps others reading this can pass their view also.
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  • I’m on to this one
    Hi again, just to be clear. You can start an account with Dave Cardwells Localfone account for free, but before you can ring any number, you will see the following request: "Your balance is currently empty — you will not be able to make calls until you add more funds." The default amount is £5
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  • I will ask my colleagues to look into this further, but the service appears to be working ok for me. Could you let me know an example number you’re trying to call as this will help with the investigation.

    There is no registration fee for Localphone. Try signing up and calling the freephone number you wish to call. You will be able to get through without having to add any funds.

    The message re: adding funds is there because Localphone’s purpose is for making cheap international calls, for which there is a charge. You can safely ignore the message, as I have mentioned.
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  • I’m a happy customer
    I use localphone for my 0800 numbers. There is no set-up fee or minimum fee (as the calls are free). The service has worked great for me, and is a real moneysaver for mobile phone use.
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  • I’m impressed so far
    No connection whatsoever. I had a problem with 0800Buster, so I was advised to use localphone.

    When you create an account, you enter a phone number you want to call; in my case an 0800 number.

    Localphone then allocates a local number, to wherever you have chosen (in my case a Manchester number).

    Then I dial that Manchester number and it is routed to the 0800 one.

    Simple.

    When I check my account on Localphone, it shows all the calls I've made and a zero value against each one.

    I did not pay a £5 charge, indeed, I haven't paid them a penny.

    Don't know how they make it pay, but so long as it's available, I'll use it.

    I'm not sure what's complicated about that. I wouldn't use it for other numbers, simply because my mobile phone package has lots of minutes included, and I have an inclusive package at home.

    But for calling 0800 numbers (which are about 20p / min on a mobile) I now get them for free.

    This isn't sales chat - I really have no connection, and if they want to reward me in any way, then that's up to them!!!

    Hope that helps you.
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  • I’m really happy now!
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    Hi Dooney, thanks for the advice. I've done what you said and it works a treat. I can even program into my mobile a number sequence so I can call the 0800 number without having to type it in manually each time. Eg I like the FREE directory enquiry service 08001183733. I have saved the number as my localphone number which happens to be a Bradford exchange. Then put a pause in (p) then 08001183733#. It worked first time just like 0800Buster did. lets hope it keeps working. Many thanks to you Dooney and my thanks and unconditional withdrawal of any doubt I have previously made. Dave Cardwell was quite correct when he said it was free - it is. Many thanks for all your help Dave and Dooney. Tony
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