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I tried to use my 24HourFlex debit card to pay for an eligible expense, but my card did not work. What happened?

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  • Krista (Customer Experience Manager) May 29, 2018 18:23
    Lindsay,

    All Visa card transactions contain a 4 digit code. Your 24HourFlex Visa has only medical, dental and vision codes that will allow the card to be used at eligible providers. If you received a denial based on the providers MCC (merchant category code), you can submit a claim (FSA) or request a disbursement (HSA) for your eligible expenses.

    Here is how you request a disbursement;
    https://24hourflex.com/make-an-hsa-co...

    And here is how you file a claim:
    https://24hourflex.com/how-to-file-a-...

    Feel free to contact our help desk for any further assistance.

    Our call center representatives are available Monday-Friday: 7AM to 6PM

    Local: 303-369-7886 | Toll Free: 800-651-4855
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