We've gotten quite a few complaints, after picking up a call from park it goes back into park automatically after about a minute, we've had those complaints for months, but I think lately I've heard more and more of those,
Has anyone had this Behavior? Or can guide us in the right direction where I'm even starting to look?
Thanks,
Has anyone had this Behavior? Or can guide us in the right direction where I'm even starting to look?
Thanks,
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Posted 3 years ago
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Yes, we've been hearing this as well for quite some time. But I have had a very hard time getting example CDRs from people. And I know 2600 won't take it seriously without those... So what do you do?
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Hi Rick,
1) Call in and place the call on park with a DSS key “call Park *3701”
2) Wait for the park ring back
3) While it's ringing pick up that parked call on a different phone with a DSS key “call Park *3701”Darren Schreiber, Official Rep
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This issue has been resolved last weekend I believe. Should not be occurring anymore (and has been confirmed by at least one of the posters on this thread).
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I submitted a ticket with an example call yesterday... no response yet. Got another report today too...
Darren Schreiber, Official Rep
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We are looking into this. Oddly the last person who reported this (Tuly) said we resolved it, and it was confirmed by another client.
But now you are reporting it again, which is weird. But you're also reporting it in a different scenario (not via the ring-back scenario Tuly originally noted). So it sounds like there's really two bugs of some sort, and we've fixed one, but perhaps another one is still lingering.
The more examples you can provide the better, helps speed up our resolution (since we don't know how to recreate this one).
But now you are reporting it again, which is weird. But you're also reporting it in a different scenario (not via the ring-back scenario Tuly originally noted). So it sounds like there's really two bugs of some sort, and we've fixed one, but perhaps another one is still lingering.
The more examples you can provide the better, helps speed up our resolution (since we don't know how to recreate this one).
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Yea, that's the tough part, it's very hard to recreate. We will see the issue for a day or two then it'll go away. Only my most loyal and helpful clients persist in giving me example calls, so it's really tough to nail down..
Darren Schreiber, Official Rep
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Yup, noted. You captured one example, so Dave pulled it up and attached logs privately to the ticket for the engineers. I've asked them to make this the second high priority today (MWI random issue reports is first).
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Darren: What is the different scenario happening last time versus this time?
In our case, we had two clients report that they parked a call and picked it up and began to have a conversation, and then randomly the call went back to park and they were unable to pick it up.
In our case, we had two clients report that they parked a call and picked it up and began to have a conversation, and then randomly the call went back to park and they were unable to pick it up.
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@Rick: Which issue are you experiencing?
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@Karl: Don't know. I've been unable to replicate it to get the level of detail Darren's giving. That's been my biggest frustration in all of this. It's been going on for months now. I've been getting these reports since late November. But they are SO hard to nail down because they are so intermittent.
EDIT: the best I've been able to get is some CDR info. But a lot of my clients have stopped getting back to me on it. I think they believe I'm just using it to stall them out until they stop bugging me. But I REALLY want that info.
EDIT: the best I've been able to get is some CDR info. But a lot of my clients have stopped getting back to me on it. I think they believe I'm just using it to stall them out until they stop bugging me. But I REALLY want that info.
(Edited)
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Rick, you can be sure this will be fixed
We were also getting those complains a lot until I decided to go down to a client and listen to him explaining the issue, as he did it with us multiple times I started seeing a pattern that it happens only at a certain scenario, and once you have the reproducible steps, it's nothing to find a solution, like on all technical difficulties
We were also getting those complains a lot until I decided to go down to a client and listen to him explaining the issue, as he did it with us multiple times I started seeing a pattern that it happens only at a certain scenario, and once you have the reproducible steps, it's nothing to find a solution, like on all technical difficulties
(Edited)
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Man, you are awesome. I owe you a beer.
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Seriously Tuly, thanks for spearheading this. Sounds like it's good now. If you are ever in the PHX valley, hit me up and I'll get you that beer. Thanks again!
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Hi,
just had another client, and i'm able to reproduce it, (it is a bit different then the original post)
Darren you can take a look at ticket 30462
just had another client, and i'm able to reproduce it, (it is a bit different then the original post)
Darren you can take a look at ticket 30462
Darren Schreiber, Official Rep
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Hmmmm does this match what other people are doing or is this coincidental?
Darren Schreiber, Official Rep
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Tuly for the win - thank you for the second successful debug. I am going to find a prize to give you for reporting such amazing reproduction steps. You are literally my hero this month.
Luis has committed a patch for this bug, too, which is apparently different than the original one you reported.
Luis has committed a patch for this bug, too, which is apparently different than the original one you reported.
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So you're saying it should be fixed now, right?
Darren Schreiber, Official Rep
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Sorry, no, code was committed this morning but we don't roll this during the day, we'll roll the fix tonight. I'll put a notice on the status page.
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Oh gotcha, thanks! Sorry I assumed committed meant it went live...used to dealing with routers :-)
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Has anyone else had more problems with this today? We received one report today that a call went back onto park automatically, although it's from a brand new client and we aren't confident that it wasn't just an error on their end since they just started using the system. Often times our new clients report weird behavior in the first couple of weeks and it's just from their own mistakes as they learn the new system, so I'm not sure if we should be concerned or not...?
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Rick Guyton