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We are seeing some issues with a large ring group. The end user would like 15 phones to ring for incoming calls. Should we expect issue...
Park Ring-back Timeout
i am trying to extend the Park ring-back timeout (when no one picks up a parked call, after 120 seconds it will ring back, to remind that...
Missed Call to email notification?
Is there a way we can have missed call to email notification?
When someone has a missed call on their extension, the system should send ...
Voice based dial by name directory (ASR)
Hi Everyone - we've had a few requests from clients on this (mainly from old MSFT responsepoint clients or skype for biz) and always thou...
Parking Lot Parameters?
Does anyone know if we can adjust parameters associated with Call Park? Like the duration in the lot, etc?
Filtering Channel_Destroy Webhook?
I setup a channel_destroy webhook and I'm getting a lot more responses than I was expecting. I'm getting a bunch of lose_race hooks. This...
Kazoo first look!
hi Kazoo team, we are getting ready to move over to kazoo with all of our clients.. so here is my first look of what is still missing (or...
New Porting App Feedback
So, I've been submitting my ports via the porting app. And I'm not loving that the numbers aren't available for assignment until after th...
Record voicemail greeting from outside?
I trying to figure this one out, is it possible to change the voicemail greeting from out of the office, for example to call in the voic...
Billing Vs Duration Seconds?
So I'm playing with some webhooks and I noticed that there's two variables billing seconds and duration seconds. Can someone explain why ...
Advanced Provisioner Limitations
Hello, I know there has a been talk recently about the Advanced Provisioner. We are running into limitations with it frequently when set...
Account is running out of credit
We are still getting low balance email notifications on accounts that do not have the following checkbox activated/selected: "Allow cust...
How to make intercom and paging working
Hello, I have two accounts that require paging and intercom and I can't seem to get either or working. The accounts are using mix of Pol...
Provisioning Global textbox
Is it possible to have a “provisioning global file” per model? so the phones can pick up our settings across a phone models, or a text...
Forward a voice mail message via phone
Forward a voice mail message via phone We have had several customer requests for the feature, just had another one today. Some customer...
Using hotdesk feature.
I am just starting with 2600, have set hotdesking against a user with an ID, but the feature code *11 does not pull the user to the phone...
generate Auto token
i am really not good at API, So excuse for the simple simple question.. how do I generate an Auto token to start working with the APIs?...
SmartPBX Play Media
It would be very helpful if there was a "Play Media" option in the SmartPBX call menu. Many of my clients want to give their customers an...
January 2017 Partner Updates
IN THIS ISSUE
⁃
End-of-Life for Kazoo UI
Announced/ Sunsetting the old provisioner
⁃
Ne...
Intercom to multiple phones?
I have a new office we are on boarding for one of my clients. Right now, their phone system allows them to press a single button and sim...



