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Awards not automatically being award even though they should be

We are having a problem with the automatic awards---they are not automatically awarding in our class. They are set to automatically award when a quest has been completed, but the award and points do not seem to be calculated properly. I tried the recalculate points under the group manager but this did not correct the problem. The odd thing is it did automatically award with SOME of students but not all of them, despite the fact that it was the same quest completed.
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