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I’m anxious, frustrated

Course codes not working, students unable to enroll

Students are not able to join my course using the course code. When they enter the code, a popup display says "Success! You've been admitted to the group!", but after the popup goes away, they still are not enrolled in the group. I have tried generating a new course code and cloning the group to create a new version of the course. I have also tried multiple browsers (including Chrome and Firefox) and multiple computers. Nothing is working. I am teaching this course starting this week and need a solution ASAP. Thank you!
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  • Also, none of my archived groups are displaying, and I can't make my course cloneable. I am also not in the Academy or Armory. I wonder if I accidentally signed up on a student account -- this account is a few years old so I'm not sure. If so, is there a way I could get my account switched over to a free teacher account without having to redo all of the work of building my quests? Alternatively, if I could get the course codes working, I could make a teacher account and add myself.
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  • It appears that you do have a Basic account and a Student account currently. The Teacher account (dschou) does not have the Teacher dashboard unlocked yet however. Have you completed the necessary Academy training? If not, you will need to do so to unlock the feature sets required for adding students. From what I can tell, you are working in your Student account currently and you will not be able to complete the necessary steps required from that account.

    Please email admin@rezzly.com for further assistance on the transferring of your Student account to anotherFree Basic account. Though the transition is not likely necessary since you already have a Basic Account to work in and can clone the group or add via the course code and provide 'permissions'.
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