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Lag time

The lag time for loading on our computers is exceeding five minutes. (One machine has been loading for more than 20 minutes now. One student cannot submit. He presses the submit button, and nothing happens.) Before, we would move forward by opening 3D Game Lab several times. We could work on another quest while one was loading. That is now being blocked. Is our Internet connection too poor to use this LMS or is there something that we can do? We love 3DGL.
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