Quests duplicating and staying in "In Progress"...not allowing student to complete.

I have a student in ETPT 2020 Fall 2014 who says that gamelab will not let her complete the quest, "Ethics - Using Copyright Free Multimedia" and that it keeps popping up twice on her progress tab. I see that the Google Drive Introduction quest is in her in progress tab twice also. She says it keeps freezing up her computer when she tries to complete it. Please help asap since she cannot move on until these quests are completed. Username is AllisonFranklin.
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