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I’m frustrated

Reset password emails not coming through

Several of my student students have forgotten their passwords and whenever they click forgot password, the emails aren't coming through. We had a filter on them, and I requested the link to see the domain so it could be allowed. Our technology department added it in, but the emails are still not coming through. I tried to resend myself the instructions to verify the domain name, but I'm not getting them now either. My kids are getting really behind and I don't know how to help them. I read through other posts and saw to email to a certain address to request resets, so I did that last week but still haven't heard back. Please help!
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