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Porting to Verizon - No Response From 3jam

Hi,

I'm porting my number from 3jam to Verizon (202-xxx-6930). It's been two days, but the port status on Verizon's site is still saying:

"Your port request has been submitted, but no response has been received. We are currently waiting for your Old Service Provider to respond. To expedite your port request, you may contact your Old Service Provider and ask them to respond to your port request."

Can someone at 3jam please acknowledge the request to port out the number?

Thanks!
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