What is going to happen to us 3jam customers now that 3jam's IP has been acquired?

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  • Updated 3 years ago
I realize it is too early to tell anything definitely, but I am looking for some guidance or support given the devastating news that 3jam's IP has been acquired. I came to 3jam just a few months ago because I couldn't port my mobile number to google voice (Google voice still won't port over my number). I didn't mind paying for 3jam, and I PRE-PAID for a year's worth of service.

All I know is, somehow my number better be transferred to another similar service (As is hinted in the CEO message) or 3jam should work with google to get all numbers over to google voice, even the ones that google voice says it can't port over.

The last thing I want is to lose the mobile number I transferred here.

Thanks everyone!
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Papool Chaudhari

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  • anxious

Posted 4 years ago

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3jam Support, Official Rep

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Hello Papool,

Thanks for your question.

We value our customers as well as take pride in the phone services we have been entrusted to provide you. Rest assured your numbers will not be lost.

We will be working to provide guidance on a transition plan so our customers will continue to have uninterrupted service in the upcoming months. We are not taking new customers at this time but existing customers will continue to be receive service as usual.

Thanks for your patience and support!

The 3jam team
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jcinspect

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3jam Support,

I am in the same boat as Papool. Imagine my horror when I find that 3jam is completely down today. What is going on? Where is the transition plan? My numbers do not work now. Are they lost? You said that they would not be. This is not good.

Joe
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3jam Support, Official Rep

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All,

Sorry for the inconvenience. Our colo provider had a power outage in their Fremont location and they are currently restoring their systems.

We are working with them to restore service as quickly as possible.

Thanks,
The 3jam team
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jcinspect

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Thanks for the response, but as most of us rely on our phone service, do you have an ETA?
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3jam Support, Official Rep

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Hopefully within the next hour. We're doing our best.

Thanks for your patience,

The 3jam team
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jcinspect

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OK. Again, thank you for responding. That, in itself, is reassuring.
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3jam Support, Official Rep

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Hello all,

The service should be back up. Our data center provider had power issues today that affected our servers. It looks like they have rectified the situation and we apologize for the service disruption.

Thanks,
The 3jam team
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payamf

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Not working yet, as of 17:00 pacific. I'm not getting summary of the calls or voicemail notices sent to my email.
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3jam Support, Official Rep

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Hi payamf,

It looks like our outbound email infrastructure was damaged by the power surge / failure. We're working to get this back online as soon as possible.

In the meantime, call summaries will be buffered and can also be accessed online.

Thanks!
The 3jam team
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mhsie

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Hi,

Are there any updates with the transition plan?

thanks
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matzhu

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bump
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eslonim

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I didn't wait, I moved to Callcentric - support is responsive, and it is a very flexible service. No direct skype support (although there are ways to do it)
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eslonim

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No SMS support either as far as I know
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Papool Chaudhari

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I'm not sure Callcentric meets the needs of most who use this. I think most who use this wanted Google Voice features, but GV doesn't for some reason support porting their particular number.

What is really bothersome is that 3jam has been VERY quiet here. Why can't they tell us what is going on? Thanks.
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Jimbo

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I am also anxious to know what happens next for us paying customers. I pre-paid for a year of service for myself and my wife. We are in Asia on business for the next year and have enjoyed the benefits of 3jam's number parking, text forwarding and voicemail. (Call forwarding to Skype has never worked, though.) Now what?? I am disappointed in the lack of information about this. I didn't even know about the acquisition until I randomly went to the 3jam site to retrieve an old message and change my settings. Would appreciate at least a mass email to paid customers informing us of the situation!
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John

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It is probably time to port my number away from 3jam before the site just closes up one day since they aren't taking on any new customers and aren't offering any information on transition plans. I'd hate to lose my number. Does anyone have any recommendations of where to go, besides Google voice, which won't accept my number to be ported? I want SMS support, so it looks like Vonage and Callcentric aren't options. Does the 3jam team have a recommendation on someone that offers very similar service as 3jam?

By the way, I want to give kudos to the 3jam team for your visual voicemail. Your transcriptions are much better than those from Google voice!

thanks,
John
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Jimbo

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Found this tutorial on porting to prepaid cell, then to GV. Lots of hits on google support about this issue too.

http://bubba.org/index.php?id=4280229...

Personally, I'm going to wait a while longer to see what happens. But so far I am not feeling terribly reassured.

Best of luck!
Jim
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John

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Thanks, Jimbo for the info. I've have been following posts of people that have ported to pre-paid and then to GV with varying success rates, so I'm still skeptical of taking that path.

Now that Skype has bought the 3jam IP, one possible excellent outcome for 3jam users is that they just port our numbers to SkypeIn. Like you say, it might be worthwhile to sit tight and wait to see if that becomes an option.

thanks,
John
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payamf

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A few things.
I've heard a lot of rumors that Skype has bought the 3jam IP, but I have not seen any evidence for it. I think this speculation started because Enlai's LinkedIn status shows him as a high level employee of Skype, and that is all.
I used to be billed by 3jam. My last renewal was done through TSG Global in Florida, which I think is this company: http://www.tsgglobal.com/
Most likely, the IP was bought by TSG and Enlai moved on to Skype.
As far as replacements go, in another thread I mentioned that phone.com comes very close to 3jam functionality and price. I think it is also more stable as a company. I tried it for a month (which you can do for free). Here are my list of missing features with phone.com
1. No ption to get a per call email summary when I use the service to call out, when I miss a call, an answered call, in addition to voicemail and SMS notices. You can get all of that on the web site. It also does not tell you how many minutes are left in the billing cycle.
2. 250 minutes of credit, no separate SMS allowance, and each SMS is counted as one minute.
3. I wish they had and option to forward calls but not SMS and vice versa (e.g. forward calls to #, but send SMS to email).
4. No ability to reply to an SMS from email.
5. No ability to forward calls to services like skype, or other voip. Only to actual phone numbers.
None of these are fatal issues and I think they are a worthy choice and they obviously can port in a 3jam number.
Another option that I just came across is http://anveo.com/consumer/default.asp
I have not had a chance to try them, but they seem to come closest to what 3jam can do. Seems a bit more complicated to configure (but maybe more powerful), and potentially more expensive. It gets good reviews on dslreports.com
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payamf

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I should add: Porting to Google Voice is possible, but if you decide you don't like them, porting out from Google Voice is very problematic. GV has almost no customer service. Look for porting out issues on their forums.
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Papool Chaudhari

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"Porting to Google Voice is possible" Not for some of us. For some of us it doesn't matter who has our cell number, the number cannot be ported to GV and GV hasn't fixed this yet. My number was an 816 t-mobile number and couldn't be ported. So I ported it to 3jam. Still can't port to GV. Just porting it somewhere else and then trying to GV won't work. I'd love to port my number to GV, but GV just doesn't support all cell phone numbers (yet? ever?).
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orphanadvocate

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Can anyone suggest a good alternative for text messaging only? I like sending messages from my computer when I am at my desk instead of pecking it into my phone.
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payamf

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phone.com allows text messaging from the desktop. And they allow number porting. If you don't care about number porting, voxox seems to have a feature rich desktop feature. Free incoming text and $0.01 to send, or they have unlimited plans.
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Papool Chaudhari

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Can someone from 3jam please respond to this thread and let us know what is going on? The response time used to be great, and now it is severely lacking. Thanks!
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payamf

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I seriously doubt anyone from 3jam is around looking at this forum or even looking at support request emails. I think whoever bought 3jam is maintaining the operation as long as it is a revenue generator. As soon as the amount of money received from users falls below a certain threshold we'll be hearing about the shutdown and transition plans.