Each task type should have a customizable set of states and custom fields (and maybe a different icon).
For example you can define a taks type called Bug which also has a custom field for the build number and some extra states like: "Unable to reproduce"
EMPLOYEE0We can customize the tasks statuses and priority values for your account - just email support [at] 5pmweb.com.
The customizable fields are a good idea, but can also make the interface too complex - we considered it, but did not move with it. I recommend using the task Description when capturing any extra data. Please note that you can put it on the top of task Activity panel so you can see it all the time, without switching to Info tab:
We are also considering adding tags to tasks.
Internally, with our own team (we use 5pm too), we:
1. Place keywords in front of task name like "[BUG] Task name".
2. Use the "Mark" column - red stars for bugs, for example.
I hope this info helps.