Missing Users When Importing Using CSV Format

I use the CSV format when importing full projects into 5pm. However, I'm having trouble to import the task team. I checked the help documentation on the matter and haven't found a way that works. Am I doing something wrong?

I have a column with header Users and I input the data in format "John Smithm not sure if this is a bug or me doing something wrong.

Regards,
Steven
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