Sam F Little March 26, 2012 22:04

Teach me Japanese or send me the English version.

Purchased 7notes for iPad from Apple app store, It was Japanese version. Apple told me to contact you. Apple has No option to purchase English or Japanese. Please let me use my purchase.
Sam Little
1 person has
this problem +1
Reply
  • EMPLOYEE
    Toshi (7notes Community Assistant) March 27, 2012 00:09
    Hi Sam,

    Thank you for getting in touch with us.

    Unfortunately you purchased the Japanese version from the Appstore in Japan.

    To buy the English version, please check the Language description.
    For example, the preview page for 7notes HD Premium (for iPad)
    show the language at the left-side of the page as follows:

    Language: English

    http://itunes.apple.com/us/app/7notes...

    We are not able to issue a refund directly, but you can request one from Apple via iTunes. If you view your purchase receipt in iTunes you should see an option to communicate with them. If you explain that you have purchased the version from the Japanese app store rather than the US (or other country) app store then they can consider you for a refund.

    Please let us know if there is anything we can do to assist.

    Best regards,
    Toshi
    Comment
    good solution! good solution! (undo)
  • (some HTML allowed)
    How does this make you feel?     Add Image
    I'm

    e.g. sad, anxious, confused, frustrated happy, confident, thankful, excited kidding, amused, unsure, silly indifferent, undecided, unconcerned

    Cancel