Videos not working through proxy server

  • Problem
  • Updated 4 years ago
The YouTube videos will not work when I try to connect through a proxy server at my place of work. Is there any way I can configure the network settings in the app?
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Rob_P

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Posted 4 years ago

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Amanda Van West, Head of Music

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Hi Rob,

Can you clarify which app you're speaking of, and which device/version number you're using? Thanks!
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Rob_P

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Sorry-History of jazz, through an ipad2. The videos don't attempt to load, they just show a 'play' icon with a line through. But I can play videos directly through you tube, which is why I thought it must be a setting in the app itself.
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Amanda Van West, Head of Music

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Is it happening on every single video, or just a few? And only at work, or everywhere? It might be because some are not mobile-enabled anymore. Just want to get a better idea of what's happening so that we can help you figure it out. In the meantime, sorry for any trouble this is causing you, and we hope to get it resolved shortly!
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Rob_P

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Yes, every video, and only at work where I have to connect to the internet through a proxy server. At home it works fine.