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In order to preserve the promise of transparency and open communication, the change log records changes to topics made by both customers and employees. Anyone can dispute a change by clicking the "Dispute" link and entering additional details.
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Lisa Reynolds (AIB Support)Changed reply in topic of Chrome extension get inactive ... just after the last update by Lisa Reynolds (AIB Support) to Hello Ricardo<br /><br />Thanks for letting us know. If you do have the same/different issue again, you can email us here: <a href="mailto:support@activeinboxhq.com" rel="nofollow">support@activeinboxhq.com</a> <br /><br />I'll close this thread now. <br /><br /><p><b>Lisa Reynolds<br /></b><b>AIB Support </b></p>.
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mz, the poster:Removed a reply by mz in Notes available to view below menu bar when Sub Tasks and Notes window is closedReason: removed by the poster
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Lisa Reynolds (AIB Support)Changed reply in topic of Is there a current outage or reported issues for Active Inbox? Our team is unable to access the features. by Lisa Reynolds (AIB Support) to Hello @Joe - matched up your email - I've replied to you @Leesa OK, so Gmail having been forcing people onto the new version for the last few weeks. It might not have hit you yet, but very soon/imminently, you won't be given a choice as to being on the new version - they are just going to turn the old one off. We've not changed anything on v6, which is the version of AIB that you're likely to be on, since before March, so the issues are being caused by something that Gmail have done to their old version. We've had other users with the same problem move to the new Gmail, and everything is working as it should. Are you able to go to the new version? <b>Lisa Reynolds</b> <b>AIB Support</b>.
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Lisa Reynolds (AIB Support)Changed reply in topic of AIB task view doesn't work by Lisa Reynolds (AIB Support) to Hello mz<br /><br />Sorry, I was out of the office and answered from my phone. You're definitely on the new version. Are you now on the 7.1.6 version? Can you check from Account & News, not from Chrome:extensions please. <br /><br /><p><b>Lisa Reynolds<br /></b><b>AIB Support </b><b><br /></b></p>.
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Lisa Reynolds (AIB Support)Changed reply in topic of Old errors still continue by Lisa Reynolds (AIB Support) to Hello AE<br /><br />Can you update to the latest version on our install page here: <a href="http://www.activeinboxhq.com/install.php" rel="nofollow" target="_blank">http://www.activeinboxhq.com/install.php</a> which is the brand new version. <br /><br />Once you're on there, you shouldn't see the 'conversation doesn't exist' error once you've updated. <br /><br />Can you update - check if you have the problem, and if you do, please come back and then let me know what version shows in Account & News then. <br /><br /><p><b>Lisa Reynolds<br /></b><b>AIB Support </b></p>.
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