Activeinbox making my Gmail freeze and unusable

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This just started happening yesterday. Fo some reason it is making Gmail freeze and basically unusable. I then get a message saying that the page is unresponsive (see below).

I disabled the Activeinbox plug in and it worked fine, so I'm assuming that's the problem. I am on the latest version of both AI and Chrome.

Love Activeinbox and it's essential to my life so am feeling quite bereft without it!

Any help would be much appreciated.

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Lisa Reynolds (AIB Support) (Official Rep) January 09, 2019 13:23

Hello James

Can you email into support and I'll give you the steps to send us some diagnostics.

Can you also add the URL for this post so I can reference back to it please.

Lisa Reynolds
AIB Support

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Hello James Can you email into support and I'll give you the steps to send us some diagnostics. Can you also add the URL for this post so I can reference back to it please. Lisa Reynolds AIB Support

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Jill J January 09, 2019 16:38

Same issue...except mine only locks up when I try to add a sub-task or type anything in the notes window. Gmail totally locks up and is unresponsive for a good 30 seconds.

UPDATE: Gmail now seems to be locking up at random times, not just when I am entering tasks or notes.

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Same issue...except mine only locks up when I try to add a sub-task or type anything in the notes window. Gmail totally locks up and is unresponsive for a good 30 seconds. UPDATE: Gmail now seems to be locking up at random times, not just when I am entering tasks or notes.

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Lisa Reynolds (AIB Support) (Official Rep) January 10, 2019 11:13

Hello Jill

I'll answer your email with some steps to get the diagnostics which the devs can look into for you.

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Hello Jill I'll answer your email with some steps to get the diagnostics which the devs can look into for you.  Lisa Reynolds AIB Support 

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James January 10, 2019 22:16

Hey Jill- also emailed yesterday w/diagnostics etc

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Hey Jill- also emailed yesterday w/diagnostics etc

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James February 13, 2019 17:18

This is now becoming an issue on Firefox, see image attached. Any luck with the Chrome fix?

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This is now becoming an issue on Firefox, see image attached. Any luck with the Chrome fix? <a href="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1776829/Screenshot2019-02-13at17.18.12.png?1550078311"><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1776829/Screenshot2019-02-13at17.18.12_inline.png?1550078311" alt="" /></a>

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Lisa Reynolds (AIB Support) (Official Rep) February 13, 2019 20:42

Hello James

Can you send in updated diagnostics when you're in Firefox as the reason will be different as it's a different browser.

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Hello James Can you send in updated diagnostics when you're in Firefox as the reason will be different as it's a different browser.  Lisa Reynolds AIB Support 

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Activeinbox making my Gmail freeze and unusable

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