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I constantly get a warning about having too many active emails. How do I resolve the issue?

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  • Hello

    If you have in the high hundreds of due dates and/or list labels, then you might be seeing the warning. All of those items are saved on our server, so when you open your Gmail, they have to download, which can take time=cause performance issues.

    If that's not the case, and you don't have a lot of items, it might be a false positive caused by the ZACTIVE label. That's a label we add so our system can track that you have items you've marked to be worked on. In theory, when you use the tick button to finish an email (say it doesn't have anything else to be done to it), any due dates and list labels (i.e. 'active' labels) are removed, the email moved from your inbox to All Mail, and only folder labels left. The ZACTIVE label should also be removed.

    If you choose to remove labels by clicking on the small 'x' in the corner, then the same should happen. We know there's a small number of people this hasn't happened for, and they now have a large number of emails with the ZACTIVE label left behind.

    Can you do a Gmail search for ZACTIVE, and if you have a lot of emails with the label on, you can remove it from all of your old, finished, emails, and then you shouldn't see the warning again.

    Lisa Reynolds
    AIB Support
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  • HOLY COW...I just did this search and have over 10,000 with the ZACTIVE label.

    This is going to take some time.

    Glad you posted the resolution.
    Mary
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