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New Gmail - New AIB v7 - Error Reporting Here Only Please!

Hello

If you're on the new Gmail, we're already working with it!

Please note that the Gmail update is still in beta, therefore so is our V7 (Andy's comment below details what V7 is!) :-)

You can really help us by reporting specific errors, but please do it on this thread only, and add full details of the error:

* what version of AIB you have installed (see in your Chrome Extensions list, it'll be something like 7.0.4 or 6.0.68, etc)
* what browser you're on and the version
* exact details of the error you are reporting (steps to recreate it)
* screenshots showing the errors

If someone has already reported the exact same issue, feedback or suggestion as you, please just 'comment' on their post with 'me too', so we don't end up with loads of the same thing.

Andy and Remi will come here to see what's happening, work on issues reported, and let you know when newer updates are released.

PLEASE NOTE: I've had to make a new post as I wasn't able to edit the info in the main body of the original one.

Lisa Reynolds
AIB Support
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  • Tried to view the task panel on a couple of other computers, and it still wasn't visible. Notice the count is different on the two machines.

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  • I’m happy
    1
    Andy + team:

    Just wanted to call out that everything has been stable and working for me for the past week or so. Thank you for your efforts. Wanted to call out some good news and recognize your hard work . . .
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  • I’m confused
    Don't know if this is a common problem, but since about a week or two I don't getthe AIB toolbar... at all... :-(
    Machine: MAcbook Pro (Sierra 10.14.04)
    Primary browser: Chrome (66033...)
    Went back to classic: No AIB toolbar ot whatsover
    de-installed and re-installed the extension (7.0.13): nothing showing up
    Tried to get things to work in Firefox (incl de- / re-installing): Same problem
    No errorscreen or anything.
    I'm at a loss here
    • Andy Mitchell (CEO - ActiveInbox Founder) June 04, 2018 07:55
      Just a note for everyone:

      I was chatting to Onno separately, and the issue was with Privacy Badger blocking our login process (an extension that requires services like us to be whitelisted).

      It's worth pointing out that we don't do any tracking beyond our own app, or advertising, or sell any data (see https://www.activeinboxhq.com/privacy); but Privacy Badger is the first ad blocker to work on the assumption of guilt until proven otherwise.

      I'm going to try to detect this behaviour in app, and offer advice to any user affected. Namely to simply approve us in Privacy Badger.
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  • Andy Mitchell (CEO - ActiveInbox Founder) June 04, 2018 08:07
    I've just released 7.0.14.

    It was a rather urgent fix, as on Friday Chrome 67 had an update in it that created a problem of Chrome+Gmail+AIB hitting 100% CPU utilisation.

    Behind the scenes, it's a bit of a head scratcher. We tracked it down to a tremendously standard programming line that interacts with Chrome's core, that triggered Chrome to go to 100% CPU and never release it. Basically I think it was a Chrome issue, but ultimately one that affected us (and you).

    The good news is we managed to remove the offending line, and still keeping AIB running smoothly.

    The better news is that Remi and I worked together all day, hunting any other performance issues we could find. In doing so, we sped up the new (V7) loading process considerable - both in terms of CPU usage and the amount of data we transfer over the network (by reducing the email/task data we request to a bare minimum).

    I also fixed:
    - Lucien reported that some projects didn't always appear in alphabetical order.
    - Anyone who had projects beginning with "*" was causing AIB not to show them.
    - People still using ActiveInbox Classic (V5) didn't have Today showing.

    Up next:
    - I'm still in the late stages of the major piece of 'plumbing' work (we're up to 2 weeks now); but once that's finished, and tested on the Beta Channel, we'll be able to restore everything related to Composing. I'm optimistic that it'll be done by next Monday.
    - - I *think* Move Nexters will also rely on this plumbing work to be finished, but I'm just going to see if I can finish them without it. If I can, I'll release them ASAP.
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  • I’m frustrated
    This reply was created from a merged topic originally titled CPU Usage spike with increased fan noise caused by ActiveInbox..

    Starting last week, I get almost daily error reports which I've forwarded to you. On Friday I noticed a huge spike in CPU usage in Chrome Version 67.0.3396.62 (Official Build) (64-bit) whenever I opened my GMail tabs with my MacBook Pro fan going in overdrive! After opening the tabs in Incognito the problem disappeared. I then deactivated all my extensions and noticed the culprit is ActiveInbox. Now that I have deactivated it everything is working normal.Are you aware of this issue?
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  • Just re-activated AIB 7.0.14 and noticed that the noise came back. Found in Chrome Task Manager that another extension Diigo was at 99.8 CPU after quitting that noise is very faint. I noticed that the tab for GMail still stays at 101 CPU oddly enough not the tab for GSuite which shows 0.6
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  • This reply was created from a merged topic originally titled Extension is draining battery on Macbook Pro 2017.

    Hi guys, I'm using ActiveInbox with Chrome on my Macbook Pro 2017.
    Everything updated to the latest version.
    Macbook is cleanly reinstalled and there are no other extensions in Chrome.
    I have identified that ActiveInbox extension is draining my battery. When disabled eveything is fine.

    Could you please check it out?

    Regards,
    Lukas
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  • Andy Mitchell (CEO - ActiveInbox Founder) June 07, 2018 11:35
    New in 7.0.15...

    == Back to the 100% CPU Issue ==

    We went frantic last Friday to fix this (in 7.0.14), but overlooked doing it for 'old Gmail'. In 7.0.15, it's now fixed for everyone.

    It turns out, it's a Chrome bug in their 67, that we activated. https://bugs.chromium.org/p/chromium/...

    They've now fixed it at their end. The good news is that in trying to fix it, although theoretically a wasted effort since they also fixed it, we managed to squeeze more performance out of ActiveInbox generally. So that's good.

    == Move Nexters ==

    They're back! They're a bit smaller than before, as was necessary to fit the new UI, but they're here :-)

    == I also fixed ==

    * Andrew Gross spotted that if you had marked something as Finished, and then gave it a new Due Date, the 'Finished' state lingered. That's resolved now.
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  • I'm on the new gmail and have not been able to pin Folders to make them more accessible - the little pin that used to pop up next to the Folders on their drop-down list has disappeared. Pinning still works for my Lists, it's just Folders that are messing up.
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  • Hello All

    We know about the pinning issue, it was being investigated on Friday, and the investigation will complete tomorrow. A fix will follow after that.

    Lisa Reynolds
    AIB Support
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  • I have developed a new issue the past day, though I think it was not present even on 7.0.15, so it is puzzling. My "!Action" list has stopped working from the Radar dropdown or pinned, but yet the 57 messages still show up if searched directly or using the left Gmail panel. I have tried the maneuvers that I could think up: restarting Gmail, restarting the browser, restarting the computer, clear the browser cache, pinning and unpinning the item several times: nothing changes it. All the other lists work: "!Next" "!Someday", "Today", "!Process" either from the drop-down or from pinned buttons.
    Behaviorally, clicking on the "!Action" item causes the inbox to scroll down and off the screen, as if there were messages to see (there should be 57). The number of messages seems not to be the issue, since I have >400 in my "!Someday" list.
    Jack

    AIB 7.0.15 ud
    Windows 10 Chrome Version 68.0.3440.17 (Official Build) beta (64-bit)
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  • I’m frustrated
    After my colleague who is processing my planned emails mentioned this morning at 10:00 AM said 'it's all done', I started panicking, and unfortunately I am right to do that.

    All emails from last week which I set to 'start of next week', didnt have any date on them! It seems To Do did work (dont know if it worked for all emails), hard to check now.

    ActiveInbox 7.0.15 ud
    Chrome Versie 67.0.3396.79 (Officiële build) (64-bits)
    • view 3 more comments
    • Hi Andy, yes, that is indeed the case. The labels never took hold.

      For what it's worth, I didnt wait for the labels to appear when applying them. I just added them (sure about that) and archived the email as ususal. Only the standard Gmail label I also added, did hold. Thats why I could retrieve at least most them.
    • Andy,
      No, the labels didn't take hold after the reload but, after the reload the functionality starts working again (i.e. when I apply AIB labels, they turn into gmail labels and stick)
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  • Hello Jack and Ivo

    I've reported this to our devs to investigate.

    Lisa Reynolds
    AIB Support
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  • This reply was removed on 2018-06-12.
    see the change log
    • view 10 more comments
    • I found it in another post here. It's the button next to the gear icon in this screenshot. Hopefully you can see it and try it:

      https://d2r1vs3d9006ap.cloudfront.net...
    • This is for issues that are new, or still not fixed on the new AIB

      Please reference the new conversation here: New Gmail & New AIB 7 - Report All Issues Here
  • This reply was removed on 2018-06-12.
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  • This reply was created from a merged topic originally titled Applying AIB labels doesn't always work and is often very slow..

    This reply was created from a merged topic originally titled Applying AIB labels doesn't always work and is often very slow.

    When I try to add a due/tracking date to an e-mail, it sometimes doesn't work. The requisite labels do not get applied even if the AIB widgets look like the values have been set. The only way to fix this is to reload all of Gmail. This problem has been going on for a long time.

    More recently (around the time the new Gmail UI came in) I've also noticed that it often takes a long time (30-60 seconds) for these labels to be applied.

    With these problems combined, I have to be very careful every time I set a due/tracking date to ensure that they have been properly set on the message. What should take a second per message can instead take a minute or more, especially if I have to reload Gmail and try again.

    I'm using ActiveInbox 7.0.15 ud in the new Gmail UI on Chrome 67 on macOS 10.13.

    Note: This conversation was created from a reply on: New Gmail - New AIB v7 - Error Reporting Here Only Please!.
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  • Andy Mitchell (CEO - ActiveInbox Founder) June 12, 2018 12:15
    Sridhar, Ben, mz, Ivo, mx, Jack (and everyone else reading this)...

    First, let me apologise that Lisa & I slightly lost control of the admin panel in Get Satisfaction, and in an attempt to make this post more manageable by breaking it up, actually orphaned several comments.

    After this message, let's go back to per-topic threads (and we'll lock this once & for all). Links will follow for the respective topics.

    There are a few topics in play...

    == Pinned Labels Don't Hold After Refresh ==

    We think we've fixed this for old Gmail (to be released by Wednesday, in 7.0.17).

    But if you're on new Gmail, and suffer this problem, can we possibly do a 1-1 with you over Skype? Because we're totally unable to recreate it.

    https://getsatisfaction.com/activeinb...

    == Labels not updating on Gmail ==

    Can we break discussing this into two very clear camps:
    1. Labels update after a Gmail reload (Stick-On-Reload)
    2. Labels aren't there after a Gmail reload (Lost-On-Reload)

    If there's anyone with #2, I want to speak to you immediately because that's a critical problem.

    #1 is just the way new Gmail works. We no longer expected to see immediate updates to the Gmail's label list, after a change in ActiveInbox.

    Typically, nudging conversations forward&back (or going back to the inbox and back in) will trigger Gmail to refresh its label list accurately.

    It's because we used (AIB6 and earlier) add/remove labels by simulating a user clicking them. This is why you sometimes saw the Labels box flash or even linger. It was as flakey as it sounds.

    In new Gmail, this wasn't possible. So we switched to using the official Gmail API to add/remove labels, which is 100% stable (which I'm thrilled about).

    But it comes at the expense of disconnecting Gmail's UI from the changes that ActiveInbox makes. We update labels on Gmail's server directly (which is robust), but Gmail's UI doesn't necessarily learn of those changes until it moves conversations (and asks the server), or reloads (again, asking the server).

    tl;dr if you're suffering from #1 (Stick-On-Reload)...
    Trust that it's ok that Gmail's UI can sometimes be different from ActiveInbox, because they'll reconcile in the end.

    I'm trying to think of ways to make this more trustworthy. Here are some to start, based on what happens if there truly is a failure to update the server (because that's the only real cause of lost trust)...
    * Log that somewhere you can see, so you have an accurate view of the 'true' state and what you should expect to see. E.g. a button in our Preferences that let's you see that email X has a request to add label Y, but it's not yet on Gmail's server.
    * If we can't yet add label Y to your email via Gmail's server (e.g. you're offline), to save the intent to your hard disk, and keep retrying, so it happens eventually (e.g. when you reconnect). We already do this, but I'm going to double check its robustness.

    https://getsatisfaction.com/activeinb...

    == ZACTIVE label persisting ==

    We will have this resolved by the end of the week.

    https://getsatisfaction.com/activeinb...

    == Switching to a 'Tasks view' in Gmail Search ==

    This isn't yet in ActiveInbox 7 - it's part of the list of things we want to return once we're sure the underlying system has all the kinks ironed out.

    https://getsatisfaction.com/activeinb...
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  • I’m ok
    2. Labels aren't there after a Gmail reload (Lost-On-Reload)
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  • Andy, for the benefit of us stragglers waiting on old Gmail, could you please summarize remaining features available under old Gmail, which you plan to move to new Gmail, and approximately when (next week / month / never)? As of this moment, I am only aware of the "taskify search" button. Are there others? I know move nexters was a big one, but I think that's taken care of. Any others?
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  • This is was my problem:

    2. Labels aren't there after a Gmail reload (Lost-On-Reload)

    Now I am trying to reproduce it like crazy, but I can't. Which is good news, in a way.
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  • Hi there. I'm just adding that I seem to be having this issue as well. Nine of my action emails no longer had the dates associated with them, including two that were due yesterday. I don't think there is any pattern to the missing dates. After reloading this morning, I just went through and reassigned all of the missing due dates. Hopefully the latest build will have fixed this, but I thought I would report it just in case it turns out to be useful.

    My specs in case it is useful:
    Chrome: Version 67.0.3396.79 (Official Build) (64-bit)
    ActiveInbox: 7.0.16 ud.
    Gmail: using the latest version, started one or two weeks ago
    macOS Sierra 10.12.6
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  • Hello Melissa

    Thanks - I've passed that to our devs.

    Lisa Reynolds
    AIB Support
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  • Sorry if this is a repeat, but I am constantly getting this error of a blank today list despite there being 37 items. It usually comes back when I reload (thank goodness). I really just need stability, should I go back to gmail classic or an earlier activeinbox?

    https://image.prntscr.com/image/rcfL6...
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  • I have noticed this recent change (no emails in labels) also, Lisa, but in all areas.

    For example, a locked-open label will show nothing, even though the same in the label list on the left indicates emails. I can click on the label in the label list, then go back to the inbox and the emails will show in the locked-open label.

    We are using old Gmail (GSuites accounts) and AIB 7.0.18 .
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  • Does it happen with all labels? I had one that behaved like that which was cured by removing one email which had a large graphic; when that one was moved to another label, the behavior followed it.
    Today, with AIB 7.0.18, My "!Waiting" label doesn't function, but Today, Tomorrow, This Week all work by label or by Due Dates dropdown, and the dropdown "All" does not work either. That is a new bug, I think, probably different from the one in the first paragraph, though the screen behavior is similar (nothing shows).
    Jack

    Windows 10 Chrome Version 68.0.3440.25 (Official Build) beta (64-bit)
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  • Hello BobG and JP

    I'll report this back to our devs to look into.

    Lisa Reynolds
    AIB Support
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  • Hi Lisa. I'm still having the same issue. All other specs I reported are the same, except I am now using ActiveInbox 7.0.18 ud.

    The only way for me to get an accurate sense of what should be there is to do a search in my gmail for label:zactive.

    Also, the software doesn't seem to know what is current. Note in the attached screenshot that the software seems to think I only have 2 messages to look at today, but in actuality I have 20. I have about 30 messages in total with due dates on them, and the software is telling my I only have 4. Also, I don't actually use notes or tasks, so for me that does not come in to play.

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  • This reply was removed on 2018-06-18.
    see the change log
  • Since the latest update, I noticed some of my Checklist and notes content is being transferred between multiple tasks. Is this a known problem?

    See screenshot. This note is actually from another task, but it's showing up on several other tasks.

    Using AIB: 7.0.18
    Mac OS High Sierra
    Chrome Version 67.0.3396.87 (Official Build) (64-bit)

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  • Hi Lisa. Another day here, and I think I have a bit more information. It seems like when I opened my email today, anything that was "Waiting On" is no longer there, and anything that is not today or tomorrow no longer has the date associated with it.
    - Yesterday I had marked a few emails as +2 days, and there is no date on those.
    - I had a few set to other future dates, and they no longer have dates on them, except one email I set for July 9 (weird, as others were for next week, and one other was for November).

    I have dates associated with all of my Action and Waiting On emails. Right now, that is 31 message. However, overnight, 6 of those messages no longer have dates. One of those I sent a response yesterday, but the the others, I have not given any sort of response to, so there hasn't been any activity on my end to change the status of the messages.

    I know the dates get attributed properly, but somehow they are not staying? I went in and added the missing date on the message for Nov. 1.



    Note that the label is properly created. I logged out of my gmail and logged back in, and the message is still properly dated. But I have a feeling the issue shows up when the date changes, as opposed to logging out or refreshing.

    The Waiting On messages disappearing from the list is not a separate issue, I don't think, as I had dates on those, and the Waiting On does not appear to be a label anymore in the same way that Action is. Forgive me if I am wrong about that, just a non-coder guess.
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  • Hi again. Just for posterity, I've re-assigned all of the dates and Waiting On labels (there is now only 1 Waiting On message), and I'm adding a screenshot of the label list, as well as the message list. I don't know if it is relevant at this point, but if I have the same issues tomorrow, this could be useful. (And hopefully there will be fewer messages! ;-) )
    Thanks for this. I appreciate it, as I LOVE LOVE LOVE Active Inbox, and I don't know what I did without it.



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  • Hi again. I actually was just doing some clean-up work on my computer, like clearing my cache, backing up, etc. I came back to my gmail, and it is back to the state it was this morning, with the only dates attributed to messages being today and July 9, and no Waiting On messages. Unless you are on the other side of the planet, there has been no date change. I really don't know what to do here. It is getting frustrating now.

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