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New Gmail - New AIB v7 - Error Reporting Here Only Please!

Hello

If you're on the new Gmail, we're already working with it!

Please note that the Gmail update is still in beta, therefore so is our V7 (Andy's comment below details what V7 is!) :-)

You can really help us by reporting specific errors, but please do it on this thread only, and add full details of the error:

* what version of AIB you have installed (see in your Chrome Extensions list, it'll be something like 7.0.4 or 6.0.68, etc)
* what browser you're on and the version
* exact details of the error you are reporting (steps to recreate it)
* screenshots showing the errors

If someone has already reported the exact same issue, feedback or suggestion as you, please just 'comment' on their post with 'me too', so we don't end up with loads of the same thing.

Andy and Remi will come here to see what's happening, work on issues reported, and let you know when newer updates are released.

PLEASE NOTE: I've had to make a new post as I wasn't able to edit the info in the main body of the original one.

Lisa Reynolds
AIB Support
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  • Hello

    The problem for those on r33. We've been upgrading the database which can go wrong, and we're not sure why as everything has been done by the book. The fix is below - sorry for the inconvenience in advance.

    1. Click the menu button in the top right of Chrome
    2. Click More Tools
    3. Click Developer Tools
    4. Switch to the 'Application' tab
    5. In left sidebar, expand 'IndexedDb'
    6. Find the database in the form 'ActiveInbox-(your email)' and click
    7. Click 'Delete Database'
    8. Refresh Gmail
    9. You might get 'Conversation Not Found', as our ID workaround got wiped in this process. To rebuild it, you need to search label:zactive, and click through every page of results.

    Can you do that and then let me know if that fixes things for you.

    Lisa Reynolds
    AIB Support
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  • that fixed it for me thanks Llsa. I didn't quite get your explanation of what went wrogn but the fix worked in any case.
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  • Well, today gmail offered me the new gmail "experience." Upon switching to it, I've had trouble getting AIB to load. It was working for a while, then it disappeared completely, with no error message. I tried deleting the db, uninstalling AIB, closing all chrome windows, and restarting--no joy. As soon as I went back to the old gmail, everything was fine. AIB 7.0.24 and Chrome 68.0.3440.106 (Official Build) (64-bit).

    Thanks, as always, for your prompt attention and your hard work dealing with these gmail changes!

    Cheers,
    David
    • view 1 more comment
    • I've switched back to old gmail for the time being but intend to try the new again at some point. If AIB in new Gmail can only load in one browser at the time, that is a deal breaker (or deal delayer, until it changes), as I have multiple computers in multiple locations I work on alternately during the day, and I am too old to retrain myself to close the browser on all of them after each use! Short version: would love to know the answer to BobG's question.
    • Andy Mitchell (CEO - ActiveInbox Founder) August 23, 2018 22:42
      Hi critStock, it should definitely load in multiple browsers. The “concurrent users” issue is something I hope we fixed in an update we pushed today.
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  • 1
    Returning to this forum after many months as my GSuite a/c was blissfully still on the old GMail. However, I've been switched to the new GMail yesterday and wanted to see what the latest was.

    Apologies if I'm repeating queries already answered but would be grateful for a quick update on whether the below has been fixed and I need to do some upgrade or whether these are still pending

    I'm on ActiveInbox 7.0.24 ud and Chrome Version 68.0.3440.106 (Official Build) (64-bit) on a Mac.

    What's important to me but missing for me:
    - Label a new email while in the Compose window (I can use GMail's built in label option but that's buried too deep and is too clunky)
    - Set a Waiting on or Due Date while in the Compose window (either for a new email or a Reply)
    - The ability to update emails from the inbox (i.e., tick as Done, etc.) It does work in the Waiting list, btw
    - A collapsed left menu

    Thanks for all the good work on AIB!

    Cheers,
    Vivek
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  • Hello

    Can I say that if after installing the beta version you have any issues, please ONLY report them on this thread: https://getsatisfaction.com/activeinb... and not on this one as this is the mainstream v7 thread.

    Lisa Reynolds
    AIB Support
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  • Notes added to email conversations are not showing with the email unless you physically open it. This is very unhelpful as being able to see the notes when scrolling through helps me to identify a particular email. It was working yesterday before the last upgrade.
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  • If I add a sub folder to a folder it does get added but not as a sub folder, I have to manually go into Gmail labels and make it a sub-folder of the parent folder I wanted to add it to.
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  • I'm now on new Gmail. I discovered that search is broken. If I search for a term, emails show up. When I click on the AIB envelope / task button, no tasks show up, even though there clearly are some for that search term.
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  • In my Today window, changing a due date (even changing an Overdue item to be due Today) results in the window scrolling to the top of the list.

    Consequently, one can't review emails from this viewing without losing the scroll position. Need to keep scrolling down after each email task is edited.
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  • I'm now on new Gmail. I discovered that search is broken. If I search for a term, emails show up. When I click on the AIB envelope / task button, no tasks show up, even though there clearly are some for that search term.



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  • Hi Andy,

    The screenshots you requested:

    Compose (New) pop up:


    Reply footer:


    AIB version:


    Thanks again,

    Vivek
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  • I’m frustrated
    AiB is still painfully slow in the new Gmail which I am now forced to use by Google. When do you think it'll be fixed?
    • view 1 more comment
    • Hello Ivo & Alain

      Any comments re the beta version, can you add them to the beta thread, as it's a different version to the one this thread is about: https://getsatisfaction.com/activeinb...

      I'm sure you're aware that with tech, what might be finished in one day, can then take several days longer, due to what comes up. Andy's been working night and day, and then the night again, to get v7 finished. Everything he's done that's taken longer, is to help prevent issues in future and also to work on the speed of AIB.

      Can you add your comment to the above thread, and also add in the version that you're on. He's added a post on there so you can do some diagnosing of speed issues - full details are on the beta thread.

      Lisa Reynolds
      AIB Support
    • Andy Mitchell (CEO - ActiveInbox Founder) September 13, 2018 13:45
      Alain & Ivo -

      If performance is still an issue in 7.0.43, can you follow the instructions at https://www.youtube.com/watch?v=UgzVQ... and email the results to support@activeinboxhq.com?
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  • Don't know if this has been reported or not, but when composing new email, the buttons that allowed us to set a due date are now gone... Or are they somewhere I can't find??

    Thanks
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  • Hello Felix

    The toolbar is only available on the beta version, which you can install from here: https://chrome.google.com/webstore/de...

    It is a beta version, so there are likely to be some glitches, however, it's only a few days away from being the mainstream version and any issues that are reported, are being investigated and then fixed immediately (or as soon as possible if it's a complicated issue).

    The new toolbar on v7 has been streamlined and now looks like this:



    On Compose, the toolbar will show greyed out until you add an email address in the recipient field. Then it will be 'active'. The 'edit task' is where you can add due dates, list labels, folder labels and notes and tasks.

    As you can see, the 'history' tab, where you can see your previous emails with the person you're contacting.

    See how you get on with the new version.

    Lisa Reynolds
    AIB Support
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  • I wanted to double check that this is the right place for this... I have AIB beta and am trying New Gmail because the old gmail isn't loading.

    See https://getsatisfaction.com/activeinb...

    It mostly works well for me, although it is laggy and slower (but I do have lots of marked emails)

    I am having issues with the layout of and function of the move nexters. The buttons don't line up and they appear wonky. Clicking them doesn't move to the next it returns to the list.

    UPDATE: the move nexters do appear to work even though they aren't lining up. I think that I had used browser back button or refreshed on the email view page.
    Mark as completed button also shows up as a round circle instead of square button.
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  • Hello

    We've released a new update overnight (r43). Can you all update to that and then let us know if you still have any issues.

    Lisa Reynolds
    AIB Support
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  • 1
    A few days ago, AIB stopped working with Vivaldi browser (a derivative of Chrome) on 64bit Manjaro KDE. With incoming AIB updates, Vivaldi consumed too many resources and Gmail became unresponsive. Chrome 64bit, however, worked fine.

    Today, with upd43, Vivaldi seems to be working again. Up until upd42 there was no way to set a folder for an email while composing. In upd43 it is under the button "Edit task", which may not be very obvious, but it works.
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  • "Hide inbox" button does not work for me. Upd43, Vivaldi browser, Manjaro KDE 64bit.

    My mistake, it is now "Do not disturb"
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  • I’m anxious
    Hi,

    i am currently using ActiveInbox 7.0.26 ud, Chrome 69.0.3497.92 (Official Build) (64-bit) and the new GMAIL. I've noticed that sometimes when I use the ActiveInbox buttons to select a date, folder or status for an open email that while the button changes colour the GMAIL label doesn't get assigned to the email. As you can imagine this means that there is a high likelihood that I could assign a date to an email but then miss it as the date hasn't actually been assigned. I have noticed that the if I refresh GMAIL it sometimes starts working properly.

    Regards,

    David
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  • Hi Lisa,

    I'm on AIB 7.0.49 ud and Chrome on the Mac (Version 69.0.3497.100 (Official Build) (64-bit))

    For the last 12 hours or so I'm receiving the message "ActiveInbox can't reach Gmail for its important first sync. Please refresh Gmail at 16:55, and if that fails, contact support@activeinboxhq.com."

    But I get this only on my work email. AIB on my personal email is working fine.

    Seems to have started only from the last time Chrome prompted me to refresh my email since the extension has been updated.

    Anything I can do?

    Thanks,

    Vivek
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  • Chrome updated to .49 and when I went to refresh Gmail to load the new version Google locked my account presenting me with the dreaded "Unusual Usage - Account Temporarily Locked Down" screen.

    Hopefully I will get access back to Gmail before too long.
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  • Hello,
    What's the status with Firefox support for AIB v7?

    My GSuite gmail was just today switched to the new Gmail. I use Firefox (62.0), on a Mac (OSX, 10.11.6). I got the usual old pop-up message to update AIB, and tried updating it from the AIB website as directed. But AIB doesn't seem to loading in new Gmail. I see only the one AIB add-on, version 6.0.46, and the AIB website install page has only AIB-for-Firefox v6.

    I switched back to "old" Gmail for now. Happy to be patient - but curious about plans.
    • Hello Fredeick

      We are currently only on the latest version in Chrome. The reason is that Firefox doesn't allow us to quickly update with new releases, it takes up to 10 days for Mozilla volunteers to release an update.

      We were already working on the new version of ActiveInbox which is called v7, when we found out that Gmail was going to release a big new update. We had several versions working for a while, and needed to be much further forward with the finished version before putting it onto Firefox. All new releases are beta versions so if there's an issue, which there always is with beta versions, it's 10 days between each release with potentially very bad issues. We were able to have v6 and v7 running on Chrome, while we worked on the finished version. Firefox wasn't able to cope with that.

      The Chrome finished beta is very nearly ready. We've been working on speed, making it able to work if for some reason our servers go down, make it easier to diagnose issues without lots of investigating etc. which will make it much more stable in future.

      Once the new Chrome version is fully finished and is the mainstream version, we will then be able to very quickly do the same in Firefox. There will be an initial 10 day delay while Mozilla volunteers agree to it.

      At the moment, our Firefox users have said they are using Chrome just for their Gmail/ActiveInbox and will move back to Firefox exclusively once the Firefox version is ready. Is that something you can do? It isn't going to be for long. The new version is almost ready.

      We don't offer refunds or partial refunds. We are working literally around the clock to get everything finished. The issues with Firefox have been caused by the way Firefox works, it's not anything we can circumnavigate.

      Lisa Reynolds
      AIB Support
    • No worries! Thank you for the narrative background. I'm perfectly fine waiting. As I said, I switched back to "old" (classic) Gmail and AIB v6.0.46 is working fine there. I may try out the Chrome though I prefer Firefox. And when you've got v7 Chrome nailed down and Firefox has gone through their 10-day wait, I'll go ahead and update.
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  • I’m frustrated
    So, I am stuck with the "new" Gmail. Have ActiveInbox: 7.0.26. Everything is just slow and I keep running into a problem that brings everything to a halt (see attached image)
    The only way to get past this is to close the tab and then reopen Gmail and try to get things done before it again comes to a halt (about 10 minutes more or less). Note that this happens even when I have 18 unread messages and a total of 55 messages in the Inbox. Chrome: Version 69.0.3497.100 (Official Build) (64-bit)

    FWIW, the issue doesn't kick in until I start working with messages with AIB (just having the open tab does NOT trigger the warning and hang). I had to disable AIB in the extensions to reduce the number of active emails down to the point I have now. Turned it back on to troubleshoot, read and archived 4 emails, bang! hung up.
    • view 20 more comments
    • Lisa,

      That helped, thanks. What about List items? Contexts? I have several tasks marked "Action" or "Some Day" with no date, for example. I would hate those to get "cleared" as tasks.

      Can you get an from developers as to what changes will be done with ZACTIVE, and when?

      For example: "all emails older than 6 months with ZACTIVE but no other AIB labels, remove ZACTIVE"...

      Or: "all emails with no AIB UI clicking (changing labels, etc.) for 6 months get ZACTIVE removed, unless they have a date, List, or Context."

      ... "This will begin occurring with xxx version, or on xx/yy date."

      There are many combinations, and this will imply a big change to workflow. Such clearing of ZACTIVE should be done with a big announcement, warning lead time, etc. It shouldn't be buried in comments, or you'll have upset users, guaranteed.
    • I'm still confused by what ZACTIVE is for. In my case, I have emails that I file into various folders (projects), but don't expect AIB to ever do anything with them again. I want to find those emails in that project folder, nothing more. Why is ZACTIVE attached to those emails sometimes?
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  • I have moved onto the beta and it is just not working: incapable of changing dates for example (Gmail label is changed but the AiB is showing and using the previous date).
    I have reverted to the previous version which works ok for the time being, but it is far from ideal. Not being able to use AiB is a real work crisis for me (as I am sure it is for you).
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  • Hey Lisa, Andy, and crew!

    Wow...the new AIB beta is looking sharp! Love everything going on with it right now.

    My only concern at the moment...is that the AIB list box...which displays 'today, tomorrow, etc,' is not populating. That window is blank, and there's a revolving progress bar that displays, 'downloading.' It's sat idle for more than 10 minutes within nothing displayed.

    That being said, I know I have a TON of old dated items. It might help if I clean those up. Is there an easy way for me to do that...without working through the AIB interface?

    Standing by...love it so far!

    Best,

    Jason E
    • view 3 more comments
    • I figured as much...makes sense.

      Speedier it good! Would love some tools, too, to help quickly parse out the old tasks. I realize this isn't a priority...but I'm guessing I'm not the only one with this issue.

      On a different note...the pulsating AIB icon is a nice touch; let's me know it's loading.

      Thanks much!

      Jason E
    • I have the same issue and I also remember Andy was thinking about helping us slackards get things cleaned up :) I have the same delay too loading labels.
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  • For the past few days setting a 'Waiting On' date has been erratic and hardly working. Or maybe it's really slow and I'm too impatient to notice

    I've tried doing it from within the compose window. I've tried going into my sent folder, reopening the email and trying to set it there. I've tried doing it by hovering over my lists and getting the floating bar to appear. None of these strategies work.

    AIB Version
    7.0.56

    Chrome Version
    69.0.3497.100 (Official Build) (64-bit)
    • Andy Mitchell (CEO - ActiveInbox Founder) October 05, 2018 09:27
      Hi Angus,

      Would you be able to send a screenshot of it being problematic? In all the places it is problematic?

      There's lots of variations you see, so it's hard to nail it down :)

      Even just focusing on the compose window, it could be:
      - It stays 'disabled' and isn't clickable
      - Or it's clickable, but doesn't react
      - Or it reacts, but doesn't immediately appear in your Waiting On list
      - Or it reacts, appears in your Waiting list, but after you send it it doesn't have the labels applied.

      (This is why the last 6 months have been so 'fun' ;-) ).
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  • Hi!

    I know you are working hard on the beta versions, but I'm wondering if you could give us an estimated timeline for when a new regular, non-beta release will be published.

    Thanks, and keep up the good work!
    • Hello JoseThe beta *will* be the only version when it’s finished, which is why it’s the only version being worked on. We are in the very final stages at the moment.Lisa ReynoldsAIB Support
    • Do you mean that the non-beta version of the extension will be discontinued, and only the current "beta" will stay in the Chrome store? I just wouldn't like to have to uninstall/install again different versions of the extension once it gets finished (out of beta, I mean).

      In other words, should I change now to the beta version, or just stick with the non-beta that will be eventually updated?
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  • Dear AiB team, whatever you do, please do not remove the current production version - I rely on it 100% instead of the - for me unusable - beta version.
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  • Hello Alain and Jose

    I think there's some misunderstanding about what the beta version is. It's the final version of v7 which is still being worked on. So all features were added back in and then worked on. We've been constantly adding and refining it and adding lots of back end things which are vital, but you can't see. It's the beta because it's not finished. Once it's finished, then it will be the main version and there won't be any need for a beta version.

    At the time it's released it will be full functioning and much more superior to the mainstream version that's currently on the website. Beta software is experimental and non finished work in progress software. Hence why there is always bugs and glitches as it's still being worked on. When it's finished - it's not beta anymore .

    Lisa Reynolds
    AIB Support 
    • Hello Lisa,

      Thank you for the reply. I know what beta is and understand that I some point you will decide it is working and then you will not give us the choice. This is exactly what Gmail has done and I would be grateful if you could do things differently, i.e. keep both versions working alongside each other until all users are happy that the new version works for them. I know I should trust that the final version will work but at this stage, I cannot risk having to suddenly change service because AiB doesn't work for me. You have done an amazing job over the past few years that I have used AiB. I understand that the situation you are in right now with the new Gmail is really challenging. On my part, the situation is equally challenging as my workflow is seriously affected and has been for weeks. I am still due to make a recording you asked me to do, but the prospect of losing data to make the recording is not exciting :-).
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  • Hello Alain

    Honestly, at the time the beta is finished, there won't be any need for another version. Everything will work as it should and it will be tested and tested and tested (and tested) before it takes over from the current mainstream version. We absolutely won't have both versions running; there's no need for it. But you don't need to worry about it, the beta will be absolutely fine before it replaces the current mainstream version.

    Lisa Reynolds
    AIB Support
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  • Hello All

    With regard to bug and issue reporting, if you are on the beta version now, can you please only report issues on the link below:

    https://getsatisfaction.com/activeinb...

    If you're on the mainstream version (you can see in your list of Chrome extensions; it's 7.0.26) then please report on this thread.

    Lisa Reynolds
    AIB Support
    • The Title of this thread is:
      New Gmail - New AIB v7 - Error Reporting Here Only Please!

      The Title of the other thread is:
      Beta Final v7 - Errors & Issues Only Here. Any feature requests please put on a separate thread

      How do you think that isn't confusing to most of us?

      "Beta" is pretty clear, but if the first title really means AIB v7.0.26 stable (more or less), with no changes planned to this version, why not just label it 7.0.26; in fact, other later versions are discussed here as well. And if no fixes are planned for 7.0.26, why even mention Error Reporting Here in the title?

      In my estimation, they are both Beta, that is not really ready for regular use (though most of us are using the Beta version which gets updated several times a week (currently v7.0.60). Also, please insist the errors in the Beta thread always include the version number that is being reported. Otherwise, confusion reigns.

      So I suggest renaming this thread:

      AIB v7.0.26 for the new Gmail, features frozen

      and the Beta thread:

      AIB Beta 7.0 for the new Gmail

      Jack
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  • Noticing some slow down on the due date / waiting on buttons (v7.0.26). The buttons are responsive but the labels don't always get tagged on the email. I often see this error in the console when this issue arises:

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  • I've applied a due date to a draft email. If I set the date as 1 or 2 days out, it shows up under the correct date lists (Tomorrow, This Week, and All). But if I apply a date farther out, it doesn't show up under This Week or All (see image; my message was scheduled for Oct 29).

    It also doesn't indicate the due date or List when I view my Drafts folder (see 2nd draft message in attached image). I'm not sure if that's a bug; maybe it's never done that.

    Hopefully I've explained things intelligibly.

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  • I'm on .60, I thought the issue with the " not working at all was fixed.
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  • I'm on upd64 using Vivaldi (Chrome derivative) on Manjaro Linux.

    Everything seems to be working fine. I have noticed though, that since the "new Gmail" process started, AIB consistently uses quite a lot of CPU. Is it just me?
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  • Hello All

    I'm going to retire this thread, as we now have a new one for the final v7 which is here: https://getsatisfaction.com/activeinb...



    Lisa Reynolds
    AIB Support
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