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I’m confused

Newbie Alert! Basic Assistance Using a MacOS High Sierra & Chrome Browser

Hi guys - Newbie Alert!
Using a MacOS High Sierra 10.13.6
Chrome Version 68.0.3440.106 (Official Build) (64-bit)
Via ActiveInbox Gmail install.
Screenshot attached.

Please assist me with a couple of basics - they are probably super simple but for some reason, I feel I'm missing something! Apologies if my queries have been dealt with previously.

*Can anyone assist with the direct link to download ActiveInbox to desktop for Mac?

*On another note, does anyone have a general guide/recommendation on the most efficient way to structure their lists+tags to keep Inbox neat & tidy? Of course, everyone's different but a basic structure would be a fabulous help!

Thanks in advance, Cassandra

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  • Hello Cassandra

    Welcome aboard! We're in the UK, so I'll answer the first part of your message (as it's 1.40am and I'm just checking messages as I can't sleep :) ) and will reply to the second bit in the morning when I'm back in the office.

    ActiveInbox (AIB) is an extension that sits inside Gmail, so it's not an app you can download to your Mac. You have to install it, and then you see it when you have your Gmail open on your desktop :)

    Lisa Reynolds
    AIB Support
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  • Hello Cassandra

    Just to the questions on your screenshot:

    Pink question:
    The back arrow is a Gmail arrow. You can go back to the inbox by clicking on 'Inbox' as well.

    Turquoise question:
    When you click the 'tick' button, this is to 'finish' your email. It means that you are saying you have nothing left to do on that email. Anything 'active' on the email, such as due dates and list labels will be removed, but any Gmail labels you added, or folder labels will remain. When it's archived, it's taken out of the Inbox and moved to All Mail.

    Blue question:
    Yes, if you click on the Gmail archive button then ALL labels are left in place, including the due dates and list labels.

    Orange question:
    All ActiveInbox (AIB) labels are still Gmail labels. Any due date or list label you add will be added as a label to the email. If they aren't, then something isn't working. It's the prefixes on the emails that make them work with our system.

    Structure:
    I don't know about a structure as such, but I have around 5-6 list labels which I use. I make sure they are short one word labels just so I know at a glance what the emails are about that are in there. You can create your own labels easily.

    All due date labels will be hidden on the left hand Gmail sidebar. There's a separate label created for each date you add to an email. Once you have removed say '15 September' from the last email you added it to, then the label will auto delete. So you don't have to manually clean them up yourself.

    Lisa Reynolds
    AIB Support
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  • I’m super thankful
    Hi Lisa,

    OMG!! I'm so sorry I probably got your email but it got lost in the craziness of my GMAIL arghhhh!

    Thanks for the time you've put into this for me, it's much appreciated and has been great to help clarify a few things.

    Answers below yours...

    Pink question:
    The back arrow is a Gmail arrow. You can go back to the inbox by clicking on 'Inbox' as well.

    THANKS, this is what I have been doing but it doesn't seem... final. Do you know what I mean? Is there a way I can have the window return to the inbox or go to next email after appointing ActiveInbox things or replying to email (like selecting Archive) but without removing the ActiveInbox selections I've just added?

    Turquoise question:
    When you click the 'tick' button, this is to 'finish' your email. It means that you are saying you have nothing left to do on that email. Anything 'active' on the email, such as due dates and list labels will be removed, but any Gmail labels you added, or folder labels will remain. When it's archived, it's taken out of the Inbox and moved to All Mail.

    Thank you for the explanation... so this is pretty much what I'm wanting ActiveInbox to do for me, but without removing the lists and calendar info.
    LIKE a tick for, yes I'm done with it for now and don't want to see it in my inbox, only in my Waiting or Due, for example.

    On this, when I set tasks for an email and a due date of say, 30 days. Does ActiveInbox have reminder points (or can I create reminder pop ups) before the due date?

    Blue question:
    Yes, if you click on the Gmail archive button then ALL labels are left in place, including the due dates and list labels.

    YAY!!! Haha fabulous, thanks so much! This is what I wanted to clarify.

    Orange question:
    All ActiveInbox (AIB) labels are still Gmail labels. Any due date or list label you add will be added as a label to the email. If they aren't, then something isn't working. It's the prefixes on the emails that make them work with our system.

    I have been creating a label in every option in AIB (folder, list etc) because I'm not entirely sure the difference of each!

    Structure:
    I don't know about a structure as such, but I have around 5-6 list labels which I use. I make sure they are short one word labels just so I know at a glance what the emails are about that are in there. You can create your own labels easily.

    Thank you Lisa, you have been more than helpful!
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  • Hello Cassandra

    I'll reply from your answers:

    Pink Question:


    THANKS, this is what I have been doing but it doesn't seem... final. Do you know what I mean? Is there a way I can have the window return to the inbox or go to next email after appointing ActiveInbox things or replying to email (like selecting Archive) but without removing the ActiveInbox selections I've just added?


    If you hover over the buttons you should see left and right arrows (which we call 'move nexters'). You can click on those to move through to the next email either older or newer.

    Turquoise question:


    Thank you for the explanation... so this is pretty much what I'm wanting ActiveInbox to do for me, but without removing the lists and calendar info.
    LIKE a tick for, yes I'm done with it for now and don't want to see it in my inbox, only in my Waiting or Due, for example.

    On this, when I set tasks for an email and a due date of say, 30 days. Does ActiveInbox have reminder points (or can I create reminder pop ups) before the due date?


    The tick will always remove the list label and calendar date so only use that if you want to stop all work on the email.

    If you just want to remove it from the inbox (to All Mail) and you use Gmail email shortcuts, then you can just add your labels, and click 'e' which archives the email but leaves all labels on the email.

    Let me know if you need help with anything else.

    Lisa Reynolds
    AIB Support
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