I’m sad

Scheduled dates must DO something more

I don't see how scheduling a deadline is helping me. I expected that emails would return to my inbox at the specified date, or a reminder would be sent or popup. Something.

But if you don't look at the Overdue tab, I dont think the dates do anything do they? I nearly missed an important deadline today because I relaxed and assumed AIB would remind me.. it didn't.
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  • Andy Mitchell (ActiveInbox Founder) September 14, 2010 17:25
    Hi James,

    Totally agree that I'd like to see more reminders & safety nets.

    Right now, you can pin 'Today' and 'Overdue' to the sidebar (from the 'Scheduled' popout), but it's still not hugely obvious.

    Perhaps a coloured bar across the top of the Inbox that highlights key information, like "7 Todays, 2 Nexts, 3 Overdue" would help?
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  • 3
    yes, that would help, but the left bar is full of highlighted pinned labels for me anyway, so I have to ignore them. I see Next (4) Action (11) Seomtime (30) etc. all are bold all the time.

    However, my #1 most preferred answer would be to return the email to the inbox for reevaluation x days before the deadline, preferably with a way of telling that it's critical timewise. Show it with a bright red alarm clock icon or something :)
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  • I like James' idea...bounces the scheduled email back for further consideration. Nothing to click on.

    This would probably only work, however, if you use the another computer...there would have to be a file copied up to a server someplace, so that when you logged into another computer...it would download the file and be able to identify what emails are important (since it was probably marked on another computer), and then bump it back into the inbox. Maybe not so easy...
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  • Andy Mitchell (ActiveInbox Founder) October 04, 2010 20:18
    I think this is certainly technically viable, and I agree useful. Chalked it up on the to do list :)
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    I agree with you guys, just FYI there is a service working that out pretty neat rn, I use it a lot and the email does go to your inbox when the DD comes up, as a matter of fact comes with all the tags and superstars u did attached to it, it is awesome to follow up threads n projects, these are the guys: followup.cc http://www.followup.cc/

    It also works with you google calendar

    It would be great if ActiveInbox can integrate this services,

    Andy, perhaps calling these guys is a good idea, they are pretty nice, they have called me directly to my cell phone :)
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  • Hi Brendan

    I just answered your other thread with the same question.

    At the moment you can see all of the emails which are due today, are overdue or upcoming on your top toolbar. That's not to say that we wouldn't look at other alternative ways of seeing emails that are due but not just right now.

    Lisa
    AIB Support
    • Hello. I'm a new user and I like AIB so far. I notice that this hasn't been addressed for over 2 years. I wrote a lengthy comment further down in this thread. While there are other features that are more important to me, I do think that letting this one go unresolved is a mistake. Thank you for considering our feedback.
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  • Guys,

    I totally agree with you and that is why I use Boomerang or Followup.cc both services for gmail (free with some restrictions)

    I hope to help you....

    Best,

    Will Cuartin
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  • you almost missed an important deadline because you didn't bother to understand what the software does and does not do?
    • While remembering something important is ultimately the user's responsibility, AIB does set up an expectation that it doesn't fulfill. It's similar to an app automatically discarding unsaved documents or overwriting existing documents without asking. There is a well established convention that software will warn you if you are going to lose data. Likewise, users rightfully expect an application to get their attention when something becomes due. AIB should honor that expectation or make it very clear that they do things differently.

      The implementation is a matter of taste. I think that "due" items should appear in either the inbox, or "Next" and that they should be prominently marked. Alternately they could make the Overdue button look different than the other buttons, and make it pulse when a user opens Gmail or switches to the tab after a substantial delay. There are plenty of other options.

      At the very least, AIB should label overdue Items so we can create our own solutions. For example, we could setup multiple in-boxes from the Google labs page.

      (LAUGHS - wow, this text box just keeps growing. There is more than a full 1080p screen worth of blank space below this text but there are no newlines after this note.)
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  • Hi Nick

    We are looking at different things to do with the 'due' emails. We have been looking at bringing the emails back to the inbox on the day they are due (we're testing the feature at the moment) but I think what we're hesitating for is that to really get your workflow going, the only way to do that is to 'work' on the emails. The danger of having emails coming back into the inbox is that it might be counter productive and get people just 'snoozing' the emails to the next day so not actually 'doing' anything with them.

    I agree that we could look at making it more obvious on the day that there are items that need working on.

    We're due to have a MAJOR update to ActiveInbox early 2013 which will be a whole new version. I'm not giving anything away just now but maybe wait until that's out and see what you think then :-)

    Lisa
    AIB Support
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  • Any updates on a feature like this?
    Like the others said - It'd be great if ActiveInbox can have a "ping" or "remind" feature to allow an email (task) to "go away" and "reappear" at a certain date/time later. Boomerang does this - can you add such a thing at least with the Plus account? I know we can set deadlines, but that does not make the email appear on that date (so you still have to go searching/filtering for that date).
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  • Hello takabanana

    Boomerang offers the ability but then they are charging $14.99 a month for the privilege :-)

    We sre looking at lots of options so you need to stay tuned to see what we decide to do. We wouldn't look to replicate Boomerang, we are a multi feature product so if we offer a returning of emails to the inbox, it won't be as refuned as Boomerang.

    Lisa
    AIB Support
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  • I think a return to inbox option for this would be sweet! I don't know how many of you guys use all three 'Next', 'Action' and 'Waiting on' [I only use Waiting on and Action]. 'Next ' to me is just another Google starred option so maybe replace that with 'Follow Up required'.
    That way if I want to follow up an email I just click 'Follow Up', select a date [AND TIME!!] then if I haven't heard back the email comes back to me under the Follow Up label....

    Easy as that and super powerful!!!!
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  • By the way, I tried Boomerang; that feature of it is really the only thing that is of interest. I could never find a reason to sit and compose am email if I wanted it to be sent at a time somewhere in the future....
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  • Hello Andrew

    You can change an active status to one of your choosing so if you would prefer to have Follow Up instead of Next then change it in the Preferences - Configure Label Types - Statues and in your Gmail Mail Settings and voila!

    There are lots of reasons to have lots of great features but something such as returning an email to the inbox, which we have already got the ability to do and is in test mode, wouldn't be refined further to include the time.

    Boomerang have that feature sewn up and do it really well.

    The ability to send a message later has all kinds of uses. If you have a project with milestones then you can set those email milestones at the beginning instead of havng to keep going back in and doing them when maybe it's not as fresh in your mind.

    If you have meetings that are pre-booked in the future and you add things like agendas - why not set the email ready to send out a few days before instead of having to remember to do it nearer the time.

    People also like to get on top of emails maybe on an weekend or in an evening but don't necessarily want people to know they are working out of regular hours.

    Lisa
    AIB Support
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