Send later has stopped working

Edit Subject

Of late I've noticed items I've scheduled to send later are not working. Is there something on the server end broken, or something I need to do on client?

4 people have
this problem +1

Official Response

EMPLOYEE

Demote

Remove

Lisa Reynolds (AIB Support) (Official Rep) January 02, 2019 13:41

Hello Senn

We know there's an issue and it's being worked on right now. It looks like it's related to an issue that happened just before Christmas.

I'll update you when the fix is released.

Sorry for the inconvenience.

Lisa Reynolds
AIB Support

Create a customer community for your own organization. Start a free trial today.

EMPLOYEE

0

Edit

Delete

Remove

Official

Fork

Lisa Reynolds (AIB Support) (Official Rep) January 02, 2019 13:41

Hello Senn

We know there's an issue and it's being worked on right now. It looks like it's related to an issue that happened just before Christmas.

I'll update you when the fix is released.

Sorry for the inconvenience.

Lisa Reynolds
AIB Support

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this problem?

Hello Senn We know there's an issue and it's being worked on right now. It looks like it's related to an issue that happened just before Christmas. I'll update you when the fix is released. Sorry for the inconvenience. Lisa Reynolds AIB Support

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

Fork

adya33 January 02, 2019 13:43

This reply was created from a merged topic originally titled send later not working in ActiveInbox 7.1.40 ud.

Hello everyone and wishing you happy new year!

Past few days I'm having problem with Send Later feature.
When I set send later then everything goes on as expected, however the message is never sent. In stead AIB shows count in seconds. Below image will make it clear

This screenshot was taken at 11am where as the email was scheduled to be sent at 10:30am. Same issue is repeated on another computer as well.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this problem?

This reply was created from a merged topic originally titled <a class="notranslate" target="_blank" href="https://getsatisfaction.com/activeinbox/topics/send-later-not-working-in-activeinbox-7-1-40-ud">send later not working in ActiveInbox 7.1.40 ud</a>. Hello everyone and wishing you happy new year! Past few days I'm having problem with Send Later feature. When I set send later then everything goes on as expected, however the message is never sent. In stead AIB shows count in seconds. Below image will make it clear <a href="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1769768/sendlaterissue.png?1546412177" rel="nofollow"><img alt="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1769768/sendlaterissue_inline.png?1546412177" /></a> This screenshot was taken at 11am where as the email was scheduled to be sent at 10:30am. Same issue is repeated on another computer as well.

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

Fork

Senn January 08, 2019 09:14

Just to say that for me at least this seems to be working again. Thanks for the fix.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this problem?

Just to say that for me at least this seems to be working again. Thanks for the fix.

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
EMPLOYEE

0

Edit

Delete

Remove

Official

Fork

Lisa Reynolds (AIB Support) (Official Rep) January 08, 2019 10:09

Hello Senn

We have released an update with the fix for Send Later - so yes, it should be working as normal for you now.

Let us know if you need help with anything else.

Lisa Reynolds
AIB Support

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this problem?

Hello Senn We have released an update with the fix for Send Later - so yes, it should be working as normal for you now.  Let us know if you need help with anything else.  Lisa Reynolds AIB Support 

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

Fork

adya33 January 08, 2019 12:32

Thanks.
I confirm that "Send Later" is working for me now

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this problem?

Thanks. I confirm that "Send Later" is working for me now

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

Fork

Pellegrino Lombardi February 04, 2019 21:25

Hi there,
I'm afraid the "Send later" is not working for me now.
What can I do?

Comment

good solution! good solution! (undo)
- view -1 more comments
- Lisa Reynolds (AIB Support) (Official Rep) February 05, 2019 13:04
  
  Hello
  
  Can you email into Support, please? support@activeinboxhq.com
  
  Lisa Reynolds
  AIB Support
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this problem?

Hi there, I'm afraid the "Send later" is not working for me now. What can I do?

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel