Send later has stopped working

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Of late I've noticed items I've scheduled to send later are not working. Is there something on the server end broken, or something I need to do on client?

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Lisa Reynolds (AIB Support) (Official Rep) January 02, 2019 13:41

Hello Senn

We know there's an issue and it's being worked on right now. It looks like it's related to an issue that happened just before Christmas.

I'll update you when the fix is released.

Sorry for the inconvenience.

Lisa Reynolds
AIB Support

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Lisa Reynolds (AIB Support) (Official Rep) January 02, 2019 13:41

Hello Senn

We know there's an issue and it's being worked on right now. It looks like it's related to an issue that happened just before Christmas.

I'll update you when the fix is released.

Sorry for the inconvenience.

Lisa Reynolds
AIB Support

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Hello Senn We know there's an issue and it's being worked on right now. It looks like it's related to an issue that happened just before Christmas. I'll update you when the fix is released. Sorry for the inconvenience. Lisa Reynolds AIB Support

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adya33 January 02, 2019 13:43

This reply was created from a merged topic originally titled send later not working in ActiveInbox 7.1.40 ud.

Hello everyone and wishing you happy new year!

Past few days I'm having problem with Send Later feature.
When I set send later then everything goes on as expected, however the message is never sent. In stead AIB shows count in seconds. Below image will make it clear

This screenshot was taken at 11am where as the email was scheduled to be sent at 10:30am. Same issue is repeated on another computer as well.

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This reply was created from a merged topic originally titled <a class="notranslate" target="_blank" href="https://getsatisfaction.com/activeinbox/topics/send-later-not-working-in-activeinbox-7-1-40-ud">send later not working in ActiveInbox 7.1.40 ud</a>. Hello everyone and wishing you happy new year! Past few days I'm having problem with Send Later feature. When I set send later then everything goes on as expected, however the message is never sent. In stead AIB shows count in seconds. Below image will make it clear <a href="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1769768/sendlaterissue.png?1546412177" rel="nofollow"><img alt="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1769768/sendlaterissue_inline.png?1546412177" /></a> This screenshot was taken at 11am where as the email was scheduled to be sent at 10:30am. Same issue is repeated on another computer as well.

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Senn January 08, 2019 09:14

Just to say that for me at least this seems to be working again. Thanks for the fix.

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Just to say that for me at least this seems to be working again. Thanks for the fix.

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Lisa Reynolds (AIB Support) (Official Rep) January 08, 2019 10:09

Hello Senn

We have released an update with the fix for Send Later - so yes, it should be working as normal for you now.

Let us know if you need help with anything else.

Lisa Reynolds
AIB Support

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Hello Senn We have released an update with the fix for Send Later - so yes, it should be working as normal for you now.  Let us know if you need help with anything else.  Lisa Reynolds AIB Support 

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adya33 January 08, 2019 12:32

Thanks.
I confirm that "Send Later" is working for me now

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Thanks. I confirm that "Send Later" is working for me now

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Pellegrino Lombardi February 04, 2019 21:25

Hi there,
I'm afraid the "Send later" is not working for me now.
What can I do?

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- Lisa Reynolds (AIB Support) (Official Rep) February 05, 2019 13:04
  
  Hello
  
  Can you email into Support, please? support@activeinboxhq.com
  
  Lisa Reynolds
  AIB Support
  
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Hi there, I'm afraid the "Send later" is not working for me now. What can I do?

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