Why won't Media Encoder CS4 vers. 4.0.2.002 add .mov files???

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  • Updated 6 years ago
Why won't Media Encoder CS4 vers. 4.0.2.002 add .mov files???
This is frustrating...Every tutorial I view shows ame adding .mov files...When I click Add, the File Type drop down doesn't even have a .mov option, unless I select All Files (*.*)...What's up with this??? Does anyone have a solution, or is anyone having a similar problem...What a pain! btw: I'm running windows xp sp3 on a dell dimensions 8400
Thanks in advance...Rick
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Rick

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Posted 6 years ago

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, Employee

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Hi Rick

AME needs latest Quicktime player to be installed before it can import .mov files.

Thanks
Aurobinda
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Rick

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Hi Aurobinda-
Thanks for the reply...I have latest Quicktime player installed...But even it doesn't work properly...When I try to play audio, I get a broken Quicktime logo...If I refresh browser (IE only...FireFox will just exit altogether), it plays ok...Baffling...Have re-installed QT several times but with no luck...Any ideas???
Thanks, Rick