Not being able to complete transaction

  • Problem
  • Updated 4 years ago
  • Solved
I'm trying to sign up as a solo user. I tried inputting my credit card information and whenever I tried to complete my purchase the page would reload with empty placeholders. Clearly the payment did not go through. What do I do?
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Melanie Tremblay

  • 2 Posts
  • 0 Reply Likes
  • irritated

Posted 4 years ago

  • 1
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, Official Rep

  • 23 Posts
  • 7 Reply Likes
Hi Melanie. We are sorry this happened. Let me investigate it.
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, Official Rep

  • 23 Posts
  • 7 Reply Likes
Hi Melanie. We had a problem with one of our server components. It looks like this is what was causing the issue. It should be fixed by now. I'll write you personally as well.
Photo of Melanie Tremblay

Melanie Tremblay

  • 2 Posts
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Hi Pelle,

I am still having the same issue. Tried paying twice today to no avail. Also, when the person I sent my "free" agreement to tried to sign it she received an error message saying she did not have permission. I really like how your service is laid out but I'm having lots of glitches.