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AIEP3 Complete - missing download links and no reply from support

I purchased AIEP3 - Complete on June 13th but some of the links in the receipt email do not work (HTTP Status 404 - Not Found) and the corresponding links are missing from my order (AIR Music Checkout) page. I have registered and received a support code. I contacted support and submitted 3 inquiries (through http://www.airmusictech.com/support) with proof of purchase and the issue, but I still have not been sent links to download the rest of the products.
I am not impressed with AIR service and tech support :-(
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  • I only had problems with downloading the STRUCTURE files.I was able to download the main program, however some of the sound files links were bad. I bought awhile back and have been too busy to pursue this.. I haven't had the time to investigate further or need for STRUCTURE..
    This issue should be resolved. I will submit a ticket as soon as I can. I don't understand why there isn't a central download link on the website. Instead they send out emails with links.
    Simply give us paying customers reliable download links to the software we bought.
    I suspect this might have something to do with how large the structure files are. Hybrid was no problem.
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  • Hi Mark,

    Thanks for posting. 

    I've looked in our database and didn't see any of your requests that you've submitted. Please make sure that you're using www.airmusictech.com/support and that you've included all of the required information when submitting. I was, however, able to look up your email through the forum here. Please expect an email from a technician shortly. 

    Thanks!
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