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Air Ignite not working

Air Ignite not working in my laptop
I've owned an M-AUDIO Keystation 49es and Registered with Air Ignite, But I'm not able to open the Ignite software.

Laptop model:
ASUS ROG gl503ge
Windows 10 64bit
Intel i7 8th gen
16GB DDR4
1TB HDD + 256GB SSD
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