I’m frustrated

Authorization code unusable.

Hello, I just ran into a upsetting problem that I hope can be resolved. I purchased an Akai Pro MPK Mini MKII from Amazon two days ago. It comes with various software, two of which are MPC Essentials from Akai, and Hybrid 3 from Air Music. While I was trying to load Hybrid with MPC Essentials, Hybrid 3 asked for an authorization code which was provided to me by Akai when I registered my product with them. I entered the authorization code and was completing the rest of the process, but before I could finish Hybrid 3 Closed. Apparently you only get a certain amount of time to enter in everything or it will close. I tried this several times but never finished entering the information quick enough. Eventually, on another attempt to authorize Hybrid 3, I entered the code and clicked "Next". A pop up appeared saying, "The code redemption limit has been reached. Please enter a different code. It locked me out of my own license of Hybrid 3 and won't give me any more attempts to activate it. I believe I can finish the process in time now that I know I have to do it quickly before it closes, but my authorization code is unusable now. What am I supposed to do?

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  • Hello,

    Thanks for posting.

    Software Authorization claims are not handled here on the forum but I can point you in the right direction.  Here are a couple of options that you could choose from:

    • Submit a Software Authorization Assistance inquiry with our Technical Support team by logging onto the AIR Music Tech Support Page.  Select Software Authorization Assistance from the drop-down menu.

    or

                                                                
    I hope this helps!  Let me know if you have any additional questions.  
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