axiom air 25 not working with ignite

Hi I have just bought the axiom air 25. Have installed the latest drivers for windows 7. Say s device is working properly. Have installed ignite. Ignite detects the axiom air 25 and shows the keyboard on the screen. The axiom shows the grand piano on its lcd screen but there is nothing else working. No keys or buttons or trigger pads or knobs. If I unplug the usb ignite reverts back to standard keyboard and when plug usb back in goes back to show axiom air 25. What am I not doing to make it work. Thanks
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