I’m confused,frustrated

Can not authorize AIR Instrument Expansion Pack 3 Complete Upgrade

Hello,
I bought the Air instruments Expansion Pack 3 complete update here
https://www.audiodeluxe.com/products/...
It says if you have one single instrument you can take advantage of the offer. I think It ́s extrange but I bought it. I have xpand2 and Hybrid3.
I paid and Air send me a license key number. Ok
The problem is when I go to enter the license Key in my Ilok license manager I can ́t. The ilok manager says "The activation code xxxxxxxxxxxxx cannot be used. No redemptions are available."
Then I try to install one by one individual plugs and when i go to activate installer says " "the redemption limit has been reached"

I talked with air support. Rob gived me another autorithation code but the page says me that I need to pay 139€ for the AIEP3 select package.
I never have problems to activate other plugs with my ilok license or similar.
Can someone help me please??
Thank you.
Alvaro.
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  • Hi Alvaro,

    Thanks for posting. 

    Software authorization claims cannot be handled here on the forums, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Software Authorization Assistance Inquiry with our Technical Support team by logging on to www.airmusictech.com/support. Select Software Authorization Assistance from the drop-down menu. 
    or

    • For quicker support, call your nearest Support Office. You can find their contact information on that page. 

    Let me know if you have any additional questions. 
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  • Hello Bill,

    I do it and the guy are not very usefull. I try that way and I feel is a deathway almost with him.
    I need someone to explain the process, no someone that says things that I know.
    If I make a mistake or don,t understand the offer please say to me, I want to know where is the problem.
    Please don,t say to me "contact with support" when I have done and for me this way didn,t work.
    I don,t want authomatic answers.

    Alvaro.
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