CAN ́T ACCES TO AIR SUITE INTRUMENTS AN FX AFTER BUYING

HI ,,,, my name is Javier Picerno ... , on Sunday 31 I bought the OFFER: UPGRADE TO AIEP 3 in my Akai mpc studio account (on November 21 update the OS to mpc 2.0) ... I still did not receive any mail for the purchase, my name does not appear and speak with the credit card and the purchase was authorized, when I enter my account I have no place to download the suite of AIR Instruments and FX. try entering by myacount where it says ... Please enter the email address associated with this account in the Air Instruments section ... and I never get any mail to see my purchase .... I send an email with my problem to Akai but I still have no answer ... I have an mpc studio. what did I do wrong to not be able to access ??? on Sunday I started download strike and I stopped it to continue later ... I did not copy the operation number I received waiting for me to arrive by mail later ..... please help me solve the problem and be able to discard my purchase. it seems as if Air products are not associated with my akai account ... thank you very much, I await your response
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