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I’m Really?

Can't get my purchased pack or log into my account

I bought a preset pack from the shop. I didn't get a download link or anything. Tried to go to 'my account'. It's just a box where you put in your email. Got the email with a link to click, to 'manage my orders'. Clicked the link. Brings me back to the box where I put my email. It's an endless loop. Don't have my sample pack and can't access my account.
I know that air music tech can send me emails, or else I wouldn't have got the promo email showing me the preset pack that I ended up buying.
I have already sent an email to support and no reply.
You got to be kidding me.
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