Help with Ignite not lauching and Redeem serial number not working.

Hello, im having 2 problems with the program Ignite.

Firstly i just bought myself a M-audio keystation mini 32 mk3, and i wanted to redeem myself the software, but when i typed in the Serial code from the back of my keyboard i would always get a "Invalid serial number provided" message. I tried everything, even including (21) in the beginning and without, uppercase letters, lowercase letters, nothing seem to work for me... I sent the support an Email with a picture on my serial number and even the receipt to prove that i indeed bought this item 2 days ago, but i havent gotten any reply yet.

Next i tried to download the trial version of ignite because i wanted to use that software for my Keystation, but after logging in and activating my Trial period, the software would always shutdown after i press continue and a logo screen with "ignite" would show up and load some messages. It crashes when it says "Initializing Host". I have a good laptop, Msi 62 so my specs should not be a problem. This was on a windows 10.
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  • Hello,

    Thanks for posting. 

    when i typed in the Serial code from the back of my keyboard i would always get a "Invalid serial number provided" message. I tried everything, even including (21) in the beginning and without, uppercase letters, lowercase letters, nothing seem to work for me... I sent the support an Email with a picture on my serial number and even the receipt to prove that i indeed bought this item 2 days ago, but i havent gotten any reply yet. 
    This is really strange, I'm sorry to hear that. Have you tried clearing your browser's cache and data, or tried another web browser? Please try doing this again in another web browser if you've yet to do so. 

    Can you also confirm you're the administrator on the computer you're using and provide me with a screenshot of any errors you receive when the program crashes? Please also provide me with your full system specs.
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  • Hello again, luckely i found out that my audio drivers conflicted with Ignite. I disabled it and then it could launch itself without any problems.

    I still have problems with the serial Code, but im going to try another browser. I sent an email as well that never got answered with more details about that problem.
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