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Unable to find Xpand!2 activation code that came with my V-Mini

just bought Alesis V Mini from store with included software Air Xpand!2. I download all but at first I could not get my iLOK license Manager app to work when I clicked on it in my desktop. But now i fixed the problem and now i can use it. New headach is i cant find my serial activation code for Air Xpand!2. when i go to my Alesis account in my products i registered my Alesis V Mini with serial # when it finished i got two types of downloads for Mac and Pc...i downloaded the Pc version because i use Pc. but in the right corner where my two choices of software downloads are its written:

Serial: Please Contact Support.

And in my iLOK License Manager i have nothing on Air Xpander!2 where i can activate it. So now I'm stuck and don't no what to do. I tried using Contact support from Alesis.com and tried using Contact support from iLOK.com and i tried using Contact support from air music technology.com and I'm waiting for reply. i hope today i get a reply its Monday work days they open. But if they don't send me a Email with serial activation code what do you guys suggest i do?
2 people have
this problem
  • Hi Jordan,

    Software Authorization claims are not handled here on the forum but I can point you in the right direction. Here are a couple of options that you could choose from:

    • Submit a Software Authorization Assistance inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Software Authorization Assistance from the drop down menu.


    • For quicker support, call your nearest Support Office.

    I hope this helps! Let me know if you have any additional questions.
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  • This reply was removed on 2016-08-05.
    see the change log