Missing sounds Xpand 2 on pro tools 12

ny ideas why I can't get Xpand!2 to sound when playing a MIDI keyboard direct onto a MIDI track? I am using Pro Tools 12.4.0, I have done everything that I am supposed to regarding arming the track, activating monitoring etc. The track shows it is getting MIDI signal and other plugins sound. The plugin works fine on previously recorded MIDI on Pro Tools . Just not as a live plugin on Pro Tools
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