I’m confused

No sound from my Vortex

Alesis Vortex midi controller. Editing program works from computer in wireless. None of the 12 air modules opens. They are in a folder in the Windows Programs (x86) folder but are not listed under Start menu programs list in Windows. (7) No sound. The iLok app says that everything is properly licensed.How do I get these modules to work?
1 person has
this problem