Presets unavailable

I bought, downloaded and installed an AIR Instrument Expansion Pack 3 COMPLETE UPGRADE. After installing I found that I cannot use presets in multiple plugins (Xpand2!, DB-33, Mini Grand, Structure, Transfuser etc.)

I'm on Mac OSX 10.11. I installed AU plugins, the big data files are on a secudary internal drive. I use Ableton Live.

I allready contacted Air customer service, I did not receive an answer for a week!

Please help me, I want to play!! :D
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