Structure 2 and Transfuser 2 little glitches

Hello, I just got the Instrument Expansion 3 Pack (Complete); I'm very impressed on the coverage and quality of the plugins, but I'm having a couple issues, besides the reknown small GUI size.

1) A groove in Transfuser, "Guitar loops V1/Gtr Dirty 18 Bm BF" cannot be loaded due to corrupt data.
The setup went from start to end without errors (I also checked the install zip files and they are fine), so I wonder what's going on with that groove

2) All hip hop grooves in Structure tend to "hiccup" on some Midi Notes (C3 does, C2 not). Sometimes the groove freezes for a couple seconds, then it goes on.
I have a fairly powerful workstation, so I don't think it's a performance issue. Also, all other grooves work fine.

I'm working with Reaper on Windows 10.

Any help is strongly appreciated.
Thanks,
Mario
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  • Hi Mario,

    Thanks for posting. Sorry you're having issues with Structure and Transfuser. 

    Can you please provide me with your full system specs, as well as the version of Reaper you're using? 

    1) A groove in Transfuser, "Guitar loopsV1/Gtr Dirty 18 Bm BF" cannot be loaded due to corrupt data.

    I was not able to replicate this on my end. Can you please provide me with some sort of image or screenshot that shows or leads you to believe the data is corrupt?

    2) All hip hop grooves in Structure tend to"hiccup" on some Midi Notes (C3 does, C2 not). Sometimes the groovefreezes for a couple seconds, then it goes on.

    This sounds more like an issue with latency and not a software-specific issue. To help with this, I would suggest going through the following guide below to ensure your computer is properly optimized for recording:


    I would also suggest performing an uninstall and reinstall. When reinstalling, please be sure to restart your computer.

    Let me know how this goes. 
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  • Hello Bill,

    thank you for your reply.

    About the Transfuser problem please look at this picture:



    About Structure, I agree it seems a latency issue, but this is the only plugin with which I'm having this problem, the system is quite new and other plugins that are known as being CPU heavy (ex. U-he Diva) work flawlessly and with quite low latencies.

    My system specs:
    Windows 10 Pro on Intel 7700k with 16GB RAM.
    Audio card is RME Fireface UC; usually running with no issues at all at 256 samples buffer.
    Using Structure with REAPER Daw.

    I already tried reinstalling Structure and Transfuser, making sure the files would be deleted before the reinstall, but nothing changed on both reported issues.

    I am now trying to reinstall again once again Structure, this time putting its data to an SSD drive instead of the current 7200rpm Western Digital (Caviar Blue IIRC) HD.

    Thanks,
    Mario
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  • Update: I set Structure to read samples from the SSD drive, but nothing changed at all.

    Also went up to 1024 audio samples buffer, again no change.

    Maybe it's relevant to mention that on all loop tracks on which I have the glitches, the lower the pitch I play them (change the MIDI note sent to it to a lower pitch) the less glitches I get. Of course the loop sounds different though, but at same tempo.

    Any suggestion?

    Thanks,
    Mario
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  • I’m worried
    Other additional information: Structure version is 2.0.7.19000, Windows version is 10, build 1803.

    Thanks,
    Mario
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  • Further additional details: just tried a fresh installation of the latest official REAPER release, v5.941, and it's the very same. I was using a pre-release version later than 5.941, but it turns out it doesn't make any difference.

    - Mario
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  • Sorry you're still having issues with this, Mario. Let's have you get in touch with your nearest Support Office for further assistance with this over the phone. Log on to www.airmusictech.com/support to contact the Support team. Their contact information is listed on that page. 
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  • I’m frustrated
    Hello Billy, I would love to contact support, but as I mentioned on other threads the registration page to get a support code is returning a blank page, no way to get a proper support code it seems...

    After submitting the info to register the product, this url happens after some seconds with just an empty page...

    http://www.airmusictech.com/?ACT=22

    You have to admit that having to contact support because I'm not able to get support is a bit funny...

    Thanks,
    Mario
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  • Update: same exact issues are reproducible constantly on a different PC (a friend bought the AIEP too), installation files downloaded separately.

    I cannot believe nobody else is reporting this.

    In the meanwhile, I'm writing an email to report the inability to get a support code.

    - Mario
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  • I’m more frustrated
    Another update: tried on latest Cakewalk by Bandlab (formerly SONAR) instead of REAPER; once again... drum roll.... same exact issues!

    I feel really disappointed now.

    - Mario
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