Structure 2 and Transfuser display problems in Studio One 3

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Just downloaded and install Structure 2 and the plugin loaded fine; however, there is a display problem when moving to the edit screen and back again. You are forced to close and reopen the plugin window for the window to draw correctly.

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Bill R. (Employee) December 29, 2016 20:38
Hello,

Thanks for posting.
- Can you please provide me with your full system specs?
- Have you tried using another DAW?
- What version of Structure are you using?
- Do you experience this in another host?
- Have you tried using another host?
- Have you tried uninstalling and reinstalling the software?
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Hello, Thanks for posting. <ul><li>Can you please provide me with your full system specs?</li><li> Have you tried using another DAW?</li><li> What version of Structure are you using?</li><li> Do you experience this in another host?</li><li> Have you tried using another host?</li><li>Have you tried uninstalling and reinstalling the software?</li></ul>

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Patrick December 30, 2016 00:43

OS: Windows 10 Pro x64
Intel i7 3Ghz 6 cores/12 Threads
32GB DDR4 memory
2 512 GB SSD
Nvidia 960 w/4GB
All OS drives are current

Structure 2 version is: 2.0.7 x64 VST
DAW: Studio One 3 Professional x64 (latest version)
Audio device: Presonus Studio 192 USB3

I have tested the plugin with Reaper x64 (latest version) and the window draws completely; however, there is a vertical jump when switching between views.

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OS: Windows 10 Pro x64 Intel i7 3Ghz 6 cores/12 Threads 32GB DDR4 memory 2 512 GB SSD Nvidia 960 w/4GB All OS drives are current Structure 2 version is: 2.0.7 x64 VST DAW: Studio One 3 Professional x64 (latest version) Audio device: Presonus Studio 192 USB3 I have tested the plugin with Reaper x64 (latest version) and the window draws completely; however, there is a vertical jump when switching between views.

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Bill R. (Employee) January 03, 2017 19:23

Thanks for the additional information. What do you mean by a "vertical jump"?

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Thanks for the additional information. What do you mean by a "vertical jump"?

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Patrick January 03, 2017 19:55

When the window is resized you'd expect the upper left corner to be anchored; however, the window redraws shifting up and then back down again; a vertical jump. This jumping all happens within a fraction of a second or switching between views.

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When the window is resized you'd expect the upper left corner to be anchored; however, the window redraws shifting up and then back down again; a vertical jump. This jumping all happens within a fraction of a second or switching between views.

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Bill R. (Employee) January 05, 2017 20:55

Can you please upload a video of this so I can see what's going on?

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Can you please upload a video of this so I can see what's going on?

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Patrick January 06, 2017 21:36

I'm sorry but aren't the Studio 0ne 3 images enough? They show a very clear draw problem.

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I'm sorry but aren't the Studio 0ne 3 images enough? They show a very clear draw problem.

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Bill R. (Employee) January 10, 2017 18:52

Unfortunately, I wasn't able to replicate that issue on my end here. Let's have you get in touch with your nearest Support Office for one-on-one assistance. You can find their contact information on that page.

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Unfortunately, I wasn't able to replicate that issue on my end here. Let's have you get in touch with your <a href="www.airmusictech.com/support">nearest Support Office</a> for one-on-one assistance. You can find their contact information on that page. 

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Patrick January 10, 2017 18:53

This reply was created from a merged topic originally titled Window paint problem with Transfuser and Studio One 3.

When I open the Transfuser plugin for the first time only part of the plugin is drawn. If I close it and reopen it the window is drawn completely.

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This reply was created from a merged topic originally titled <a class="notranslate" target="_blank" href="http://community.airmusictech.com/airmusictech/topics/window-paint-problem-with-transfuser-and-studio-one-3">Window paint problem with Transfuser and Studio One 3</a>. When I open the Transfuser plugin for the first time only part of the plugin is drawn. If I close it and reopen it the window is drawn completely. <a href="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1533369/tansfuser.JPG?1483739000" rel="nofollow"><img alt="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1533369/tansfuser_inline.JPG?1483739000" /></a>

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Patrick January 10, 2017 18:58

Bill,

> Unfortunately, I wasn't able to replicate that issue on my end here.

Are you saying you can't duplicate the Studio One 3 issue or the reaper issue?

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Bill, > Unfortunately, I wasn't able to replicate that issue on my end here. Are you saying you can't duplicate the Studio One 3 issue or the reaper issue?

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Patrick January 13, 2017 17:31

Bill,

Are you able to answer my question in my earlier post? What specifically have you done to try and duplicate this issue? Please provide details...

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Bill, Are you able to answer my question in my earlier post? What specifically have you done to try and duplicate this issue? Please provide details...

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Patrick January 17, 2017 16:23

Hey. what is the status on this? Why can't I get detail to my responses? I thought you guys are here to help?

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Hey. what is the status on this? Why can't I get detail to my responses? I thought you guys are here to help?

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Bill R. (Employee) January 17, 2017 19:01

I have seen a post similar to this on an Avid forum for SONiVOX softwares not drawing properly in Pro Tools, which sounds similar to what you're experiencing. While I haven't personally come across this, it seems some Pro Tools users are experiencing this. A workaround was posted by a user on that thread, explaining that they plugins display correctly if you move the plugin GUI to the center of the screen, close it, then open it again. Try that out and see if that makes a difference at all.

if you're still having issues, please get in touch with Technical Support by logging on to www.airmusictech.com/support. You can find their contact information on that page.

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I have seen a post similar to this on an <a href="http://duc.avid.com/showthread.php?t=387820&highlight=sonivox">Avid forum</a> for SONiVOX softwares not drawing properly in Pro Tools, which sounds similar to what you're experiencing. While I haven't personally come across this, it seems some Pro Tools users are experiencing this. A workaround was posted by a user on that thread, explaining that they plugins display correctly if you move the plugin GUI to the center of the screen, close it, then open it again. Try that out and see if that makes a difference at all. if you're still having issues, please get in touch with Technical Support by logging on to <a href="http://www.airmusictech.com/support">www.airmusictech.com/support</a>. You can find their contact information on that page. 

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Niles July 13, 2017 14:30

Same issue here in Studio One 3.5.1 but not in Cubase, Bitwig or Waveform.

Video: https://youtu.be/uZAnM7CLP5o

Win7 x64 / Dual Screen

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Same issue here in Studio One 3.5.1 but not in Cubase, Bitwig or Waveform. Video: https://youtu.be/uZAnM7CLP5o Win7 x64 / Dual Screen

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Patrick July 13, 2017 16:28

Yes, this issue is still in Studio One 3.5.1.

There has never been a Windows update to Structure or Transfuser since their release. I don't think AIR Music Tech is very serious about their plugins.

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Yes, this issue is still in Studio One 3.5.1. There has never been a Windows update to Structure or Transfuser since their release. I don't think AIR Music Tech is very serious about their plugins.

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Niles July 13, 2017 17:26

I do wonder if it's an AIR Music issue or a PreSonus issue. Since it does function properly in all other hosts I tested, I'm inclined to think it's the latter. Especially since there where resizing issues in the past with VST3's in Studio One too.

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I do wonder if it's an AIR Music issue or a PreSonus issue. Since it does function properly in all other hosts I tested, I'm inclined to think it's the latter. Especially since there where resizing issues in the past with VST3's in Studio One too.

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Patrick July 13, 2017 17:47

I never experience other resizing or opening issues with Studio One and VSTs. Nevertheless, Studio One is a big contender when it comes to DAWs and you'd think AIR Music would test with this DAW. It's not difficult to duplicate. I'd have a lot more understanding if the issue was some weird user setting, but this is clearly not the case. I never got an answer whether AIR Music could duplicate the issue or not with Studio One.

The primary objective of any plugin developer is the user experience. You fail on this front you loose the customer.

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I never experience other resizing or opening issues with Studio One and VSTs. Nevertheless, Studio One is a big contender when it comes to DAWs and you'd think AIR Music would test with this DAW. It's not difficult to duplicate. I'd have a lot more understanding if the issue was some weird user setting, but this is clearly not the case. I never got an answer whether AIR Music could duplicate the issue or not with Studio One. The primary objective of any plugin developer is the user experience. You fail on this front you loose the customer.

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Patrick August 26, 2017 18:57

"AIR Music Tech employees are here to help."

Please explain this to me?

1) Issue has "In progress" status.
2) Last post was 1 month ago.
3) Issue was open 8 months ago.

How is this helping?

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"AIR Music Tech employees are here to help." Please explain this to me? 1) Issue has "In progress" status. 2) Last post was 1 month ago. 3) Issue was open 8 months ago. How is this helping?

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xxmmusic November 03, 2017 18:12

I bought these instruments, but I feel disappointed. Same problems and for months I do not see any solution. Does anyone work on it at all or how it is sold, it can already be forgotten ?

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I bought these instruments, but I feel disappointed. Same problems and for months I do not see any solution. Does anyone work on it at all or how it is sold, it can already be forgotten ?

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