Structure dissapeared from Protools 12.2 after install and has error when installing the full version?

The Air 12.0 1st instrument pack after installed on win 7 64 to use in PT12.2 has Structure missing from plugin list? Have AMD FX 8 core processor with 16 gig mem and SSD drives..
I have also purchased the Air instruments expansion pack and it will not allow me to install structure...always ends in message "One or more issues caused the setup to fail. please fix the issues and the retry setup. dxfffffffd unspecified error"

Have installed every update, tried unpacking files before install...so far no luck...

Anybody else have this problem?

All ideas welcome!!!
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  • I had a similar issue.

    Had structure installed and running with PT11, then installed PT12.2 and the AIR instrument pack wrote over the structure AAX with Structure LE. Why the installer couldn't recognise the full version was installed I don't know !

    Tried to reinstall structure just using the 2.05 updater (wishfull thinking on my part !) and it failed in a similar manner to you described. Thing was I had the Structure content installed on a different drive so that was unaffected, so what I did ( that is if I remember correctly) was ran the original installer to get the aax plugin reinstalled on my C drive along with the content (I'd delete this content later) then I ran 2.05 updater which installed the plugin but fails after trying to update the content, then rolls back to square one...not a lot of use ! So I ran it again waited for the plugins to be installed, stopped the process and re-booted the PC (warnings about losing stuff etc). When I restarted the 2.05 aax plugin was installed, the ilok recognised it, and all I did was check it was pointing to the drive with the content used with PT11 (then deleted the new content installed on my C drive) and it worked ! A pain the you know what though !

    Not the first time I've had problems installing and updating AIR plugins (other peoples products no problem !).

    Anyway I hop this gives you some ideas !
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  • Thank-you for your reply... Anybody who can help me with this would be much appreciated!
    I have tried pretty much everything including reinstalling the 1st AIR instruments bundle 12.0 from my Avid account. This actually brings back Structure free to the Instruments list in PT 12.2... But when I try to install the full version of Structure, it gives the same error message as described above and causes Structure to disappear from the instruments list in ProTools altogether...this is really frustrating!!

    Structure is the reason that I purchased the upgrade to begin with and I cannot currently use it??

    There is a "install failed log" I have saved that I could show a technician from AIR who would probably figure out where the issue is...Someone Please let me know where I can upload or post it so you can help me figure this out...

    Anybody please Help........????
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  • 2
    Just in case you haven’t already worked it out:

    Installing Pro Tools 12 removes pre-installed Structure and replaces it with Structure Free.
    So, delete Structure Free (which came bundled with Pro Tools 12) – then re-install Structure.

    The easiest way would have been move all versions (32 bit and 64 bit) of Structure (before you installed Pro Tools 12) to Plug-Ins Unused (Windows) - or to Desktop Folder/s (or Mac equivalent) – then install Pro Tools 12. Delete Structure Free (which came bundled with Pro Tools 12) – then move Structure back to its AAX (VST/AU) Folder/s.
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  • I’m frustrated
    This doesn't work. Structure Free keeps re-appearing. Please help! I own the Symphonic Orchestra library for Structure and now cannot use it because Structure Free keeps usurping it...
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