Trouble with using Xpand!2 in Ableton Live 9 Lite due to "The Factory Content was not found"

I'm having troubles on the installation process of the Xpand!2. I have a license and when I activate it in the iLok License Manager and so I got into the download link of the product for the trial version hoping that I could activate my license later, the process is very unclear because there are no instructions after you activate your license. Well, I installed the Xpand!2 and I copy/paste from the VSTPlugin carpet in "Program Files (x86)" to the VSTPlugin carpet in "Program Files" so my DAW (Ableton Live Lite 9) could read the plugin with others that I have. But once I open the plugin it says: "The factory content was not found: C:\ProgramData\Xpand!2.. Please locate the conent file [Xpand2.big]" That file is in the folder which I downloaded but I can't select it. Any help please????
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  • Hi Eduardo,

    Thanks for posting. I'll be happy to help!

    If you're being told the factory content is not found, it's likely the software didn't properly install. Uninstall and reinstall the software. You may also find it helpful to run a Ccleaner registry scan:

    1. Install Ccleaner from this link.
    2. Uninstall the software
    3. Open CCLeaner
    4. Click Registry
    5. Click Scan for Issues
    6. Wait
    7. Fix Select Issues
    8. Click Yes to create a ‘backup’
    9. Click Save
    10. Click Fix All Selected Issues
    11. Run Steps 4-10 two or three more times until there are no issues found.
    12. This should have cleared out unnecessary files that may have been causing any conflicts.
    13. Reboot your computer
    14. Reinstall the software

    When you go to reinstall your software, make sure you properly extract the contents of the folder before installation. 

    You can then go through the steps below to authorize your software through iLok:

    1. Open your iLok License Manager. This should be in your programs folder. You can also search for it if you can't find it. 
    2. Login or create an account if you do not already have one 
    3. Click on Licenses > Redeem Activation Code 
    4. Enter the authorization code for the plugin from your account page 
    5. Follow instructions to authorize and redeem the license 
    6. Repeat for any other plugins
    Hope this helps!
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    I think it's fixed! I can use it and maybe before the installation is better to activate the license which I think that creates some sort of Pace so it automatically works when we install it. Thanks a lot! :)
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  • Not a problem, I'm glad you got this resolved! :) Let me know if there's anything else I can help you with!
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