I’m very frustrated

Unable to install Boom into Pro Tools First 2018

Hello,

I'm using Pro Tools First 2018.4 on a Windows 10 (64 bit) computer.

I have purchased Boom plugin from : https://shop.avid.com

I have downloaded the Boom installer from : https://my.avid.com/products#MyProducts

I have then installed the Boom plugin to the following path :
C:\Program Files\Common Files\Avid\Audio\Plug-Ins

Now, I can see the "Boom.aaxplugin" file in this folder.

When I create a new instrument stereo track in Pro Tools First, I can't find Boom in the insert section.

I have some other plugins installed in the same path that I can find inside Pro Tools (ex: Gray Compressor.aaxplugin).

Could someone please help me with the installation of the Boom plugin into Pro Tools first ?

Update : I have also tried installing Boom from the marketplace inside Pro Tools First. I still can't find boom in insert inside my instrument stereo track.

Thanks a lot
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  • I have finally found the boom plugin under "Rappels d'inserts".
    However, when I add a Boom insert, I get an error message:
    "One or more tracks contain plug-ins that don't exist in your plugin-in folder. Boom (1)
    Do you want to visit the Marketplace to obtain the missing plugins necessary for activation"

    Then if I click Yes, I get:
    "Impossible de réaliser votre demande car Une violation d'accès s'est produite, impossible de lire l'emplacement : 0x0000000000000018.
    in other words:
    Impossible to realise your request. An access violation occured.
    Impossible to read memory 0x0000000000000018."



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  • Do you experience this error message in any other projects or with other plugins?
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  • Hello,

    This problem happens in all my projects.
    I have never been able to use Boom plugin at all.

    Other Pro Tools first plugins are working.
    I have downloaded them from my Avid account (in the focusrite / pro tools first section).
    Examples of working plugins are :
    "C:\Program Files\Common Files\Avid\Audio\Plug-Ins\Gray Compressor.aaxplugin"
    "C:\Program Files\Common Files\Avid\Audio\Plug-Ins\Roto Speaker.aaxplugin"

    Best regards, Thomas

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  • Sorry you're still having issues. Let's have you get in touch with your nearest Support Office for assistance with this over the phone. Log on to www.airmusictech.com/support to contact Support. You can find their contact information on that page. 
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