Velvet problems

After having days with lots of trouble downloading all the new version 2.0.2 AIR instruments I now have problems with Velvet in ProTools 10.8.3 - The last version before PT 11. It freezes every time I open it on a track!!!
I'm sick and tired of these problems - I want to make music!
Help me NOW!!!!!!!!!!!!!!!
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  • Hello,

    I would like to help. Unfortunately you didn't list your computer specs but to ensure that your computer is meeting minimum system requirements, can you confirm that you are from the link here http://www.airmusictech.com/product/v...?

    Also, for faster service and support, feel free to contact our tech support team to help you out. You can reach out tech support team with the information below.

    Numark Industries World Headquarters (United States Office)
    Support Contact: 401.658.3131

    Numark UK LTD (United Kingdom Office)
    Support Contact: +44 1252 896040

    InMusic GmbH (Germany Office)
    Support Contact: +49 2154-81299-20/-25

    Numark Japan Corporation (Japan Office)
    Support Contact: +81-3-6277-2231
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  • Hi Chris

    I ́ve found out removing the old Velvet library in Library/ Application Support/ Digidesign helped! When I actvate the Velvet plugin on a PT instrument track it now works every second or third time! Still not good enough!!
    I don`t understand all these troubles! My setup is up to date equipped with Spectrasonics, EastWest, FXpansion, McDSP, Waves, AddictiveDrums/Keys and so on - everything works - never had troubles - except now with your 2.0.2 software!
    Has it something to do with corrupted files from dowmloading from Digital River????

    MacPro Dual Quadcore w. 4 internal 1 TB disk - system, audiorecording, soundlibraries and videofiles on their own separate disk! PT 10.3.6 software - OSX MountainLion 10.8.5
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  • Hi Chris

    Where are you? I want help and have supplied you with specs!!!!!
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