I’m frustrated

How do you open and authorize Xpand!2 in Tracktion 5 and 6?

Been using Xpand!2 with Tracktion 5 32-bit. Upgraded to Tracktion T6 32-bit and Xpand!2 2.2.1 still worked fine. Recently installed Tracktion T6 64-bit to benefit from memory and tried to upgrade Xpand!2 to 2.2.6 using cross-upgrade license. Couldn't get this version of the Xpand!2 32-bit or 64-bit plugin to work. Other web forums say Xpand!2 64-bit dll doesn't yet work with any version of Tracktion. Uninstalled Xpand!2 and uninstalled PACE i-Lok (latest version which only showed the Xpand cross-upgrade license and not the original). Then reinstalled Xpand!2 2.2.1 which automatically installs an earlier version of PACE to control the license. The Xpand authorizer app failed to connect to the server. When trying to load the Xpand!2 plugin into Tracktion T6 32-bit, it freezes at 50% complete, which I assume is because the Xpand license is no longer authorized. I repeated these steps all over again using earlier versions of Tracktion to check it wasn't a compatibility issue; but Xpand 2.2.1 had already worked fine with Tracktion T6 32-bit until I tried to upgrade Xpand with the cross-license... Is the answer simply that I need a license code from the Air Support team to input into the latest iLok s/w? The original code I have is a product code from M-Audio, where Xpand!2 was bundled with their midi keyboard, and I might have used this to authorize Xpand when I originally installed it... Why is life so complicated!
Already posted my request to Air Support on 8 Nov and no response. Also intended to phone UK number today, where Air website says open until 18:30, but phone message says closed at 17:00 on Friday and closed weekends!
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  • Hello Ricky B,

    Thanks for the post. Regarding the Tracktion DAW and what it supports, I've honestly never even heard of the software and I'm trying to find specifications for it but it's not listed on their website. This type of DAW may not correctly function and support our VST. You may want to look into using another DAW with our VST's. Here are the system requirements for Xpand!2 - http://www.airmusictech.com/product/x....
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  • Hi Chris, thanks for your reply.

    I'd been successfully been using Xpand!2 2.2.1 with Tracktion T5 for over a year with no problems whatsoever. The DAW s/w was founded in 2012, so has less history than the big players such as Logic, Ableton and Cubase, but it's got lots of positive reviews, where the plus points are price-point affordability and unique UI workflow, which suits some people's preferences. (I'm not trying to sell it, but just making the point that it's becoming popular in its own market space.)
    http://www.tracktion.com/about/trackt...
    Example Google search results for 'Tracktion Review'.
    http://www.musicradar.com/reviews/tec...
    https://www.gearslutz.com/board/revie...

    So... as per my original post, after I upgraded from the Tracktion version T5 to T6, Xpand!2 2.2.1 continued to work perfectly as before. The problem happened after I installed the free Xpand!2 cross-upgrade to 2.2.6. My personal conclusion is that:
    1) The iLok license for my original Xpand! 2.2.1 was originally activated via the Air Music Tech server and the PACE license file with the original installation was fine.
    2) My mistake was that I didn't create a back up of the original license file, because I didn't understand how the anti-piracy protection worked.
    3) When I installed the free upgrade to Xpand!2 2.2.6, it required an upgrade to the PACE iLok software, which I did. However, I'm assuming this resulted in the original license file becoming deactivated or being deleted.
    I'm running Windows 10. The PACE Anti-Piracy folder contains 'Xpand!2.ilf' (19/11/2014, 14 KB) at the following filepath:
    C:\ProgramData\PACE Anti-Piracy\License Files

    When I open my local iLok s/w (version 2.6.0) and sign in (requires Internet connection) it only sees the Xpand!2 2.2.6 cross-grade license.

    If my hypothesis is correct, then I need Air to provide me with the license code to input to the iLok s/w in order to add and activate the Xpand!2 2.2.1 license within the PACE iLok s/w.

    I haven't had a respond to my email and proof of purchase which I submitted via the Air Support web page. I can only assume I will need to call during office hours to further explain and justify my request for a license code?
    • Hello Ricky,

      Thanks for the post back and giving me some history and info regarding the Tracktion software! Regarding your iLOK process, since AIR Music Technology utilizes Pace/Eden security, any software that uses Pace/Eden security can be de-activated if necessary, using the included iLok License Manager which is installed with any AIR software title. The license can then be re-activated to any other computer or an iLok key, which is registered to the same user account. The following guide here walks through the steps necessary to deactivate and reactivate the licenses.
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  • Chris, you need to change the title of this post again. As per above, I can confirm that Xpand!2 does indeed work with the DAW Tracktion, and with 32-bit versions T5 and T6.
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  • Some more evidence to the anti-piracy s/w...
    I believe the original Xpand!2 2.2.1 installer app automatically installed an earlier version of the PACE s/w which created the following directory which contains the original license file:
    C:\ProgramData\PACE Anti-Piracy\License Files\Xpand!2.ilf
    (file date 19/11/2014)

    The newer version of PACE (2.6.0) seems to have created the following directory and database file:
    C:\ProgramData\PACE\Eden\com.paceap.eden.clientdb.v1.01.sdb

    It seems this latest version of PACE stores all licenses online (I'm not using a USB dongle).

    Another VST I'm using which has been working in all versions of Tracktion, is Sonivox Eighty-Eight2.0 (VST version 1.0.0.0). This is still activated and I believe relates to the following original license file:
    C:\ProgramData\PACE Anti-Piracy\License Files\Eighty Eight Virtual Grand Piano 2_2.0.ilf
    (file date 19/11/2014)

    Once a VST has been activated and loaded by the DAW s/w, is the license file no longer used?

    No idea if this helps in the diagnosis...
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  • I’m Relieved and back on track!
    Hi Chris, I tried your suggestion on managing the iLok license (http://www.airmusictech.com/kb/articl...) which worked for the Xpand!2 cross-grade license (this time I installed 2.2.7)... but only after some further experimentation and enlightenment!
    A couple of conclusions:

    1) I copied my existing local license file (ILF) for Xpand!2 2.2.1 from the folder ‘C:\ProgramData\PACE Anti-Piracy\License Files’ to a safe location. I’ve concluded that this file is used by the older version of PACE which is built into the install exe for Xpand!2 2.2.1.

    2) I uninstalled Xpand!2 2.2.1 and uninstalled all PACE s/w. I also used the ‘Installer Cleanup’ app in the Troubleshooting folder of the latest PACE s/w installer ‘LicenseSupportInstallerWin64_v2.6.0_r31206’, which I think removes stuff from the registry.

    3) Next, I downloaded and installed Tracktion T4.3.0 for Windows from the Tracktion website.

    4) I then reinstalled Xpand!2 2.2.1. It automatically reinstalled the older PACE license drivers then required a reboot. Next, I clicked on the authorizer app which appeared in the Xpand!2 folder. (The dialogue boxes appear as per the screenshots below.) However, the Internet activation didn’t seem to work (server timeout) and I saved and emailed the ILR file as per the instructions, but received no response. I can only guess this service is no longer available. Fortunately I saved the original license file... after replacing it in the license file folder it was automatically activated. This explains my confusion with the new PACE iLok s/w which manages licenses in hidden encrypted data files (or the database file)... (Yes, I realise this anti-piracy protection is now stronger, and read the line about permanent license loss if computer disc crashes (etc.) without backup to an iLok USB stick. Hey ho.)

    5) So... next in the story... I opened Tracktion T4.3.0 (which is 32-bit) and scanned for new VSTs, browsing the AIR Xpand!2 folder where the dll is located. BINGO! It loaded. I then opened my newest version, Tracktion T6 (32-bit) and a previous composition using Xpand!2 and all is well.

    6) Finally, I installed Xpand!2 2.2.7, then the latest version of PACE iLok and moved/activated the cross-grade license on my local PC (I was confused by the instructions before, but now I get it!).

    7) I then loaded the updated VST into Tracktion T4.3.0, because T6 still can’t load it. However, after loading via T4, 2.2.7 is now working in T6!

    8) The only superficial glitch is that the Tracktion T6 VST screen still shows Xpand!2 2.2.1, even though the dll is definitely 2.2.7; whereas Tracktion T4 shows the correct version. (I also saved a copy of the previous 2.2.1 dll just in case, and removed it from the Xpand!2 folder, so can confirm that 2.2.7 is being accessed by T6.)

    9) A final word... I can still recommend the Tracktion DAW and hand-in-hand with Xpand!2. The main product improvements Tracktion must make in T6 is to make the VST scanner/loader more robust (what happened to the code since the first T4 version?) and also test more 64-bit VSTs such as Xpand!2 with their 64-bit version of T6. I’m just about coping with an intel i7, but can only benefit from 4Gb of a total 8Gb, which will soon show as I push my plugins to do more work on funky compos!

    10) “This is Ricky B, reporting on the flip side of funkiness, over and out.”



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    • I think i Need an older Version of xpand.
    • Hi Marc, if the Xpand version that was bundled with your M-Audio Keystation is 2.2.1, then you might be able to login (or reregister?) to your M-Audio account and download it.
      Another approach is to contact the reseller (in my case it was 'InMusic Brands', which bundled Xpand with my M-Audio Keystation). They might be able to provide a link to the original bundled version and confirm your original license key.
      When you install version 2.2.1, the authoriser uses a 'challenge-response' mechanism, as described in my post above. I think this requires your bundled version to have your serial number built into the setup file, which is used for authorisation, so it wouldn't be possible for someone else to provide a copy of 2.2.1 to you, because it would contain their unique serial number, which is linked to the license authorisation process.

      Hope this helps... a bit.
      Rick
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  • Hi, well i've added this string

    PLUGIN name="Xpand2" format="VST" category="Synth" manufacturer="AIR" version="V2.2.7" file="D:\Sound\VstPlugins\Xpand2.dll" uid="0" isInstrument="1" fileTime="0" infoUpdateTime="0" numInputs="0" numOutputs="0" isShell="0"

    add < > in the beginning+end of string

    in file
    C:\Users\USER\Application Data\Tracktion 4\Tracktion.settings

    workswell, thanksguys!
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